Disrupted flight (EC 261/2004)

Flight compensation TUIfly:
Stuttgart — Arrecife

Planned legal compensation: 400 €

Was your flight between Stuttgart Airport (STR) and Lanzarote Airport (ACE) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your TUIfly flight compensation for the route Stuttgart - Arrecife

No one likes waiting for hours at the airport. If TUIfly did not respect its scheduled times for your Stuttgart - Arrecife flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 932 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Lanzarote Airport (ACE)
  • Flight distance: 2 932 km (~3h40)
  • Applicable compensation: 400 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight TUIfly Stuttgart - Arrecife is eligible?

For an TUIfly flight from Stuttgart to Arrecife, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

The compensation also covers boarding denials (overbooking). If TUIfly sold more seats than planned and you stay on the tarmac at Stuttgart Airport, the 400 € compensation is automatic.

What are the conditions for TUIfly to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Arrecife.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TUIfly compensation

Not all strikes exempt the company from its obligations. If the delay of your Stuttgart - Arrecife trip is due to an internal strike within TUIfly, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Stuttgart Airport or European air traffic control is an external cause over which TUIfly has no control.

What are your rights at Stuttgart airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Stuttgart Airport airport, TUIfly is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Stuttgart Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from TUIfly?

The amicable route with TUIfly to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of TUIfly.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from TUIfly. An expert can reduce this time by half.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Arrecife

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TUIfly flight from Stuttgart to Arrecife?

According to European Regulation EC 261/2004, the distance between STR and ACE being 2 932 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TUIfly?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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