Disrupted flight (EC 261/2004)

Flight compensation TUIfly:
Stuttgart — Dalaman

Planned legal compensation: 400 €

Was your flight between Stuttgart Airport (STR) and Dalaman International Airport (DLM) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your TUIfly flight compensation for the route Stuttgart - Dalaman

From Stuttgart Airport airport, your departure with TUIfly to Dalaman didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 2 070 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Dalaman International Airport (DLM)
  • Flight distance: 2 070 km (~2h35)
  • Applicable compensation: 400 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight TUIfly Stuttgart - Dalaman is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Dalaman International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, TUIfly owes you 400 €.

The compensation also covers boarding denials (overbooking). If TUIfly sold more seats than planned and you stay on the tarmac at Stuttgart Airport, the 400 € compensation is automatic.

What are the conditions for TUIfly to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Dalaman.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TUIfly compensation

Not all strikes exempt the company from its obligations. If the delay of your Stuttgart - Dalaman trip is due to an internal strike within TUIfly, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, TUIfly is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Stuttgart airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Stuttgart Airport airport, TUIfly is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Stuttgart Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from TUIfly?

Getting justice against carrier TUIfly requires perseverance. No response or standardized refusals are common tactics.

Partner LegalTech services have tools to check actual TUIfly flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Airlines like TUIfly sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the TUIfly flight from Stuttgart can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Stuttgart - Dalaman line.

Experts in aviation law have a colossal history of TUIfly convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Dalaman

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TUIfly flight from Stuttgart to Dalaman?

According to European Regulation EC 261/2004, the distance between STR and DLM being 2 070 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TUIfly?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
100% secure process and GDPR compliant