Disrupted flight (EC 261/2004)

Flight compensation TUIfly:
Stuttgart — Dalaman

Planned legal compensation: 400 €

Was your flight between Stuttgart Airport (STR) and Dalaman International Airport (DLM) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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CE 261 compensation: TUIfly flight Stuttgart - Dalaman

Flight cancelled on your TUIfly flight Stuttgart ✈ Dalaman? This happens to thousands every month. Fortunately: compensation is available.

Whether you paid €50 or €500, the compensation remains the same: 400€ per passenger. {The distance|The 2 070 km} matters, not the ticket price. This medium-haul journey qualifies for a substantial payout.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Dalaman International Airport (DLM)
  • Flight distance: 2 070 km (~2h35)
  • Applicable compensation: 400 €

Too few passengers exercise their rights (only one in seven on average). Don't allow this compensation slip away: the procedure, although bureaucratic, is guaranteed for all travellers.

How to know if the flight TUIfly Stuttgart - Dalaman is eligible?

The 3-hour threshold is measured at the moment the aircraft doors are unlocked at Dalaman International Airport. If the delay is confirmed and the disruption is not due to extraordinary circumstances, TUIfly owes you 400€.

If you had a connection are equally covered. If your first TUIfly segment Stuttgart→Dalaman leads to a missed connection, the total delay at your final destination counts.

What are the conditions for TUIfly to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Dalaman.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TUIfly compensation

A work stoppage by TUIfly's crews is considered inherent to the ordinary activity of the carrier and is no longer a valid justification to refuse the 400€.

Important nuance: if the cancellation is directly attributable to ground services, TUIfly is exempted from the obligation to pay the 400€ compensation, while maintaining its duty of assistance.

What are your rights at Stuttgart airport in case of prolonged wait?

Once the delay reaches the regulatory threshold, i.e. 3 hours for flights between 1500 and 3500 km, TUIfly must automatically provide the regulatory care to all passenger{s} waiting at Stuttgart.

Don't hesitate to request this assistance at {the airline's|TUIfly's} counter. If refused and you advance costs for accommodation at Stuttgart Airport, save your invoices carefully for reimbursement.

Steps: how to get your 400 € from TUIfly?

Anticipate pushback from TUIfly. From automated emails and buck-passing, the process can drag on for months without professional help.

Through expert tools, your case can be initiated in a few clicks. Their algorithms instantly analyse TUIfly's flight data for Stuttgart-Dalaman.

How long does it take to get the 400 € compensation?

Many claimants wait more than half a year for a response from TUIfly. An specialist can cut the delay considerably.

By handing over the recovery of your 400€ to a professional service, you avoid long delays and the anxiety of seeing your case shelved, as follow-ups are handled by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't believe TUIfly's letter stating that Stuttgart's airport was hit by weather without checking official reports.

Specialist lawyers have a extensive catalogue of judgments against TUIfly, which is a decisive advantage in negotiations.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Dalaman

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TUIfly flight from Stuttgart to Dalaman?

According to European Regulation EC 261/2004, the distance between STR and DLM being 2 070 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TUIfly?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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