Disrupted flight (EC 261/2004)

Flight compensation TUIfly:
Stuttgart — Kos

Planned legal compensation: 400 €

Was your flight between Stuttgart Airport (STR) and Kos Airport (KGS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Obtain your TUIfly flight payout for Stuttgart → Kos

Regularly, many passengers suffer delays on Stuttgart - Kos with TUIfly. Most don't know they can claim financial compensation.

Your payout amount is independent of the fare. The distance alone of 1 961 km determines the payout under CE 261/2004.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Stuttgart Airport (STR)
  • Arrival airport: Kos Airport (KGS)
  • Flight distance: 1 961 km (~2h27)
  • Applicable compensation: 400 €

Note that this regulation applies regardless of any cabin class, and regardless of the passenger's nationality.

How to know if the flight TUIfly Stuttgart - Kos is eligible?

Concretely, to qualify, your real landing at Kos Airport must have been recorded more than 3 hours late the scheduled time.

The indemnity also covers overbooking cases. If TUIfly overbooked the flight and you were left behind at Stuttgart Airport, the 400€ payout is owed by right.

What are the conditions for TUIfly to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Kos.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Stuttgart airport.
  • Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Stuttgart, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TUIfly compensation

Be wary by TUIfly's evasive wording: a "spontaneous" or planned strike remains the managerial responsibility of the airline. Regardless of distance, the principle remains identical for strikes.

Key distinction: if the delay is caused by airport staff, TUIfly is released from paying the 400€ indemnity, but not its care obligation.

What are your rights at Stuttgart airport in case of prolonged wait?

The duty of assistance is a essential provision of the EU text. Independently of the 400€ question, if the delay extends at Stuttgart Airport, TUIfly must distribute meal vouchers.

If you advanced money for a hotel at Stuttgart Airport due to TUIfly's disruption, compile all invoices. You can request reimbursement of these costs independently of the 400€ compensation.

Steps: how to get your 400 € from TUIfly?

Get organised: capture the information screens at Stuttgart Airport indicating the cancellation, keep your expense receipts and note flight numbers.

Partner legal platforms have technology to audit TUIfly's real data and disprove false weather excuses.

How long does it take to get the 400 € compensation?

Many claimants wait more than half a year for a response from TUIfly. An specialist can cut the delay considerably.

Digital tools now make it possible to follow the status of your claim against TUIfly on your phone. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Know that TUIfly doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto TUIfly}.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.

Help & Information

Frequently Asked Questions: Flight Stuttgart - Kos

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TUIfly flight from Stuttgart to Kos?

According to European Regulation EC 261/2004, the distance between STR and KGS being 1 961 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TUIfly?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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