Disrupted flight (EC 261/2004)

Flight compensation TUIfly:
Tenerife — Frankfurt

Planned legal compensation: 400 €

Was your flight between Tenerife South Airport (TFS) and Frankfurt am Main International Airport (FRA) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

Delegate to our network of brokers and legal experts.

★★★★★ Free case study
TUIfly

Check my flight TUIfly

Get your compensation guaranteed by Regulation EC 261/2004.

100% secure process and GDPR compliant

Legal right: TUIfly flight between Tenerife and Frankfurt

If your journey from Tenerife South Airport to Frankfurt am Main International Airport operated by TUIfly was disrupted, legal remedies exist when dealing with the carrier.

Don't miss this opportunity: the TUIfly flight Tenerife - Frankfurt (3 239 km) qualifies you for 400€ per person under CE 261/2004.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Tenerife South Airport (TFS)
  • Arrival airport: Frankfurt am Main International Airport (FRA)
  • Flight distance: 3 239 km (~4h03)
  • Applicable compensation: 400 €

This is not a goodwill gesture from TUIfly, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight TUIfly Tenerife - Frankfurt is eligible?

Make sure to save your flight records for the TUIfly TFS-FRA flight. They are the key proof of your check-in.

In the case of a cancellation, if you were notified less than 14 days before your departure from Tenerife, the regulation applies in the same way.

What are the conditions for TUIfly to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Frankfurt.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Tenerife airport.
  • Airline responsibility: The problem must be attributable to TUIfly (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Tenerife, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your TUIfly compensation

When industrial action disrupts your journey to Frankfurt am Main International Airport, {the airline|TUIfly} will often try to refuse the claim. However, a strike by its employees no longer constitutes, according to case law, an exempting circumstance.

However, if air traffic controllers at Tenerife South Airport or security staff go on strike, this is indeed an force majeure situation. In this case, the 400€ cannot be claimed.

What are your rights at Tenerife airport in case of prolonged wait?

If Tenerife South Airport turns into your involuntary base because of TUIfly, the law stipulates that your essential requirements must be covered by the carrier. For a medium-haul flight, the right to care kicks in after 3 hours.

In case of a overnight flight delay, the regulation requires that lodging and transport to and from Tenerife South Airport are entirely at the carrier's expense.

Steps: how to get your 400 € from TUIfly?

The journey to claim 400€ from TUIfly begins by drafting a registered letter. {Without a response within 6 weeks|If TUIfly doesn't reply}, legal escalation becomes necessary.

The main benefit: they take on all the complexity and only collect fees if the 400€ are successfully recovered.

How long does it take to get the 400 € compensation?

Every day of delay in processing your Tenerife-Frankfurt case can generate legal interest {in your favour|against TUIfly}. This is a advantage that lawyers exploit effectively.

The advantage of delegating your claim to a LegalTech firm is that they can speed up the process through industrialised follow-up and the prospect of litigation.

What to do faced with silence or refusal from the airline?

TUIfly's use of technical language is often a strategy to encourage travellers to give up on their 400€. On medium-haul, airlines often refuse initially to filter claims.

Refuse to allow TUIfly to retain the {money|400€} that is legally owed to you. The longer you wait without action is a win for {the airline|TUIfly} and time lost for you.

Help & Information

Frequently Asked Questions: Flight Tenerife - Frankfurt

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled TUIfly flight from Tenerife to Frankfurt?

According to European Regulation EC 261/2004, the distance between TFS and FRA being 3 239 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from TUIfly?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
Start my claim
100% secure process and GDPR compliant