Disrupted flight (EC 261/2004)

Flight compensation Tunisair:
Lisbon — Tunis

Planned legal compensation: 400 €

Was your flight between Lisbon Portela Airport (LIS) and Tunis Carthage International Airport (TUN) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim your compensation for Tunisair Lisbon - Tunis

Your compensation claim for the Tunisair flight from Lisbon to Tunis is likely valid. Flight disruptions is frustrating for every passenger.

EU law strictly protects passenger rights. For 1 711 km, the legal compensation is owed if {the airline is at fault|Tunisair bears responsibility}. Your flight falls within the medium-haul tier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Lisbon Portela Airport (LIS)
  • Arrival airport: Tunis Carthage International Airport (TUN)
  • Flight distance: 1 711 km (~2h08)
  • Applicable compensation: 400 €

This key legislation of European aviation rights covers nearly a billion passengers every year. Yet, over 85% don't bother because they don't know their rights.

How to know if the flight Tunisair Lisbon - Tunis is eligible?

To check if your flight between Lisbon and Tunis is eligible for a payout, the determining criterion is the arrival delay ({not the departure delay|measured at Tunis Carthage International Airport}). It must be over 3 hours.

Even if Tunisair reroutes you, the 400€ compensation still applies if the arrival at Tunis exceeds 3 hours.

What are the conditions for Tunisair to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Tunis.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Lisbon airport.
  • Airline responsibility: The problem must be attributable to Tunisair (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Lisbon, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Tunisair compensation

Not every strike{s} release the airline from its duties. If your Lisbon → Tunis delay was caused by an internal strike at Tunisair, EU courts have recently ruled that compensation is owed.

It's worth noting that the obligation to prove rests on Tunisair. It is the carrier's responsibility to demonstrate that the disruption of your Lisbon-Tunis flight results from a truly unforeseeable event.

What are your rights at Lisbon airport in case of prolonged wait?

Don't buy your food without first asking coupons from Tunisair. If you advance costs, save your invoices diligently.

The complete chain of care comprises: drinks and snacks, full meals proportionate to the wait, calls or emails, and hotel with shuttles if an overnight stay is needed. All of this paid by Tunisair.

Steps: how to get your 400 € from Tunisair?

Launching a procedure with Tunisair for a flight from Lisbon to Tunis can be daunting if you go it alone. Customer service often tends to cite the weather to refuse your claim.

Over 150,000 passengers have obtained their compensation through expert partners. Join them for Tunisair Lisbon-Tunis?

How long does it take to get the 400 € compensation?

Don't give up faced with Tunisair's silence. It's a deliberate tactic to discourage claimants. Data confirms that over 80% of passengers give up along the way.

By choosing a "No Win, No Fee" service, you take no risk. If the 400€ aren't recovered, you owe nothing. As transparent as that.

What to do faced with silence or refusal from the airline?

Know that Tunisair doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto Tunisair}.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.

Help & Information

Frequently Asked Questions: Flight Lisbon - Tunis

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Tunisair flight from Lisbon to Tunis?

According to European Regulation EC 261/2004, the distance between LIS and TUN being 1 711 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Tunisair?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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