Flight compensation Turkish Airlines:
Aalborg — Istanbul

Refund and compensation Turkish Airlines: route Aalborg to Istanbul

If your trip departing from Aalborg Airport and arriving at Istanbul operated by Turkish Airlines was disrupted, you are not alone against the airline.

By taking off from Aalborg Airport, you are protected by the EU's legal framework. The distance of 2 216 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Turkish Airlines is a non-EU airline, if the flight takes off from Aalborg Airport, the European regulation applies in full.

How to know if the flight Turkish Airlines Aalborg - Istanbul is eligible?

Check your actual arrival time at Istanbul. If Turkish Airlines made you wait more than three hours on the tarmac at Istanbul, your claim is legitimate.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Turkish Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Aalborg airport.
• Airline responsibility: The problem must be attributable to Turkish Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Turkish Airlines compensation

Don't be fooled by Turkish Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Turkish Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Aalborg airport in case of prolonged wait?

Don't buy your food without first asking Turkish Airlines for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Aalborg Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Turkish Airlines?

It is strongly recommended to keep your Turkish Airlines boarding pass and any communication relating to the delay suffered at Aalborg Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight AAL-IST to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Turkish Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Turkish Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.