Flight compensation Turkish Airlines:
Luxemburg — Istanbul

Procedure: Turkish Airlines flight compensation from Luxemburg to Istanbul

No one likes waiting for hours at the airport. If Turkish Airlines did not respect its scheduled times for your Luxemburg - Istanbul flight, the law is on your side.

Directive 261/2004 is clear: for 1 978 km of flight, the company Turkish Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Turkish Airlines Luxemburg - Istanbul is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Istanbul airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Turkish Airlines owes you 400 €.

The compensation also covers boarding denials (overbooking). If Turkish Airlines sold more seats than planned and you stay on the tarmac at Luxembourg-Findel International Airport, the 400 € compensation is automatic.

What are the conditions for Turkish Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Luxemburg airport.
• Airline responsibility: The problem must be attributable to Turkish Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Turkish Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Turkish Airlines staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Luxembourg-Findel International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Luxemburg airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Luxembourg-Findel International Airport airport, Turkish Airlines is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Luxembourg-Findel International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Turkish Airlines?

The amicable route with Turkish Airlines to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Turkish Airlines website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Turkish Airlines to validate a complex file often varies between four and twelve weeks.

If your file is particularly solid regarding the incident occurred on the Luxemburg - Istanbul section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from Turkish Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Luxembourg-Findel International Airport airport to prove their faults.