Disrupted flight (EC 261/2004)

Flight compensation Turkish Airlines:
Paris — Istanbul

Planned legal compensation: 400 €

Was your flight between Charles de Gaulle International Airport (CDG) and Istanbul (IST) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Turkish Airlines flight compensation from Paris to Istanbul

From Charles de Gaulle International Airport airport, your departure with Turkish Airlines to Istanbul didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 2 214 km of flight, the company Turkish Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Charles de Gaulle International Airport (CDG)
  • Arrival airport: Istanbul (IST)
  • Flight distance: 2 214 km (~2h46)
  • Applicable compensation: 400 €

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Turkish Airlines Paris - Istanbul is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Istanbul airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Turkish Airlines owes you 400 €.

Keeping your travel documents for the Turkish Airlines CDG-IST flight is crucial to prove that you were present at boarding at Paris.

What are the conditions for Turkish Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Paris airport.
  • Airline responsibility: The problem must be attributable to Turkish Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Paris, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Turkish Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Paris - Istanbul trip is due to an internal strike within Turkish Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Turkish Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Paris airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Charles de Gaulle International Airport airport, Turkish Airlines is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Charles de Gaulle International Airport terminal is also included in the legal package due by Turkish Airlines.

Steps: how to get your 400 € from Turkish Airlines?

Getting justice against carrier Turkish Airlines requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Turkish Airlines.

How long does it take to get the 400 € compensation?

Airlines like Turkish Airlines sometimes prioritize cases defended by law firms to avoid late interests.

Technology today allows real-time tracking of the progress of your request against Turkish Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take Turkish Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Turkish Airlines convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Paris - Istanbul

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Turkish Airlines flight from Paris to Istanbul?

According to European Regulation EC 261/2004, the distance between CDG and IST being 2 214 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Turkish Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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