Flight compensation Turkish Airlines:
Sofia — Istanbul

Refund and compensation Turkish Airlines: route Sofia to Istanbul

If your trip departing from Sofia Airport and arriving at Istanbul operated by Turkish Airlines was disrupted, you are not alone against the airline.

Given the route between Sofia and Istanbul (469 km), the European scale provides automatic financial protection in case of failure by Turkish Airlines.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Turkish Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Turkish Airlines Sofia - Istanbul is eligible?

Check your actual arrival time at Istanbul. If Turkish Airlines made you wait more than three hours on the tarmac at Istanbul, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Sofia, the regulation applies in the same way.

What are the conditions for Turkish Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Sofia airport.
• Airline responsibility: The problem must be attributable to Turkish Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Turkish Airlines compensation

If your Turkish Airlines flight from Sofia Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Sofia airport in case of prolonged wait?

During these long hours of waiting in the Sofia Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Sofia remains valid. The hotel is due if Turkish Airlines offsets your flight by one night.

Steps: how to get your 250 € from Turkish Airlines?

Starting a procedure against Turkish Airlines for a flight from Sofia to Istanbul can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

By entrusting your case regarding flight SOF-IST to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 250 € compensation?

On the SOF-IST line, delays can vary according to the reactivity of Turkish Airlines's legal department.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Turkish Airlines systems.

What to do faced with silence or refusal from the airline?

The first refusal from Turkish Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 250 €, don't compromise with Turkish Airlines without the opinion of a professional who knows the real value of your prejudice at Sofia.