Flight compensation Turkish Airlines:
Vienna — Istanbul

Claim and compensation for flight Turkish Airlines Vienna - Istanbul

If your trip departing from Vienna International Airport and arriving at Istanbul operated by Turkish Airlines was disrupted, you are not alone against the airline.

By taking off from Vienna International Airport, you are protected by the EU's legal framework. The distance of 1 224 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Turkish Airlines.

How to know if the flight Turkish Airlines Vienna - Istanbul is eligible?

Check your actual arrival time at Istanbul. If Turkish Airlines made you wait more than three hours on the tarmac at Istanbul, your claim is legitimate.

Also note that the distance of 1 224 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Turkish Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Turkish Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Turkish Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Vienna - Istanbul trip is due to an internal strike within Turkish Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Vienna International Airport or European air traffic control is an external cause over which Turkish Airlines has no control.

What are your rights at Vienna airport in case of prolonged wait?

Don't buy your food without first asking Turkish Airlines for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Vienna International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from Turkish Airlines?

It is strongly recommended to keep your Turkish Airlines boarding pass and any communication relating to the delay suffered at Vienna International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Turkish Airlines. An expert can reduce this time by half.

A collective action on the Turkish Airlines flight from Vienna can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Vienna - Istanbul line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.