Flight compensation Twin Jet:
Marseille — Metz

Legal right to compensation: Twin Jet flight between Marseille and Metz

If your trip departing from Marseille Provence Airport and arriving at Metz-Nancy-Lorraine Airport operated by Twin Jet was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 621 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Twin Jet is a non-EU airline, if the flight takes off from Marseille Provence Airport, the European regulation applies in full.

How to know if the flight Twin Jet Marseille - Metz is eligible?

To determine if your trip between Marseille and Metz entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for Twin Jet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Metz.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Marseille airport.
• Airline responsibility: The problem must be attributable to Twin Jet (technical problem, sick crew, scheduling...).

The impact of a strike on your Twin Jet compensation

Not all strikes exempt the company from its obligations. If the delay of your Marseille - Metz trip is due to an internal strike within Twin Jet, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Twin Jet is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Marseille airport in case of prolonged wait?

If Marseille Provence Airport airport becomes your temporary residence because of Twin Jet, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Marseille remains valid. The hotel is due if Twin Jet offsets your flight by one night.

Steps: how to get your 250 € from Twin Jet?

For your Marseille - Metz trip, every minute counts. Note the reasons given by Twin Jet staff at the Marseille Provence Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Twin Jet. An expert can reduce this time by half.

A collective action on the Twin Jet flight from Marseille can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.