Flight compensation Ukraine International Airlines:
Geneva — Kiev

How to claim your money from Ukraine International Airlines on Geneva (GVA) → Kiev (KBP)

Flight cancelled on your Ukraine International Airlines flight Geneva ✈ Kiev? This affects many passengers regularly. Good news: you have concrete rights.

Regulation 261/2004 is unambiguous: for 1 880 km, Ukraine International Airlines is held to a payout requirement if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Bear in mind: only genuine force majeure (exceptional conditions, ATC restrictions, political instability) exempt Ukraine International Airlines from this obligation. In all other cases, compensation must be paid.

How to know if the flight Ukraine International Airlines Geneva - Kiev is eligible?

The 3-hour threshold is measured at the moment the aircraft doors are unlocked at Boryspil International Airport. If the delay is confirmed and the disruption is not due to extraordinary circumstances, Ukraine International Airlines owes you 400€.

An sudden suppression or a rerouted flight from Geneva Cointrin International Airport without a satisfactory solution qualifies for the same 400€ indemnity.

What are the conditions for Ukraine International Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kiev.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Geneva airport.
• Airline responsibility: The problem must be attributable to Ukraine International Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Ukraine International Airlines compensation

A strike action by Ukraine International Airlines's flight staff is deemed part of the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400€.

Key distinction: if the delay is caused by air traffic control, Ukraine International Airlines is released from paying the 400€ indemnity, but not its care obligation.

What are your rights at Geneva airport in case of prolonged wait?

Here is what Ukraine International Airlines owes you during a prolonged wait at Geneva Cointrin International Airport: drinks and snacks proportionate to the delay, the ability to call or email, and accommodation if an overnight stay is needed.

If you already paid for a hotel at Geneva Cointrin International Airport due to Ukraine International Airlines's fault, collect every receipt. You are entitled to refund of every euro spent on top of the 400€ indemnity.

Steps: how to get your 400 € from Ukraine International Airlines?

The registered letter and collecting evidence of the delay at Boryspil International Airport (delay certificate) are mandatory requirements to challenge {the airline|Ukraine International Airlines}.

Through expert tools, your case can be initiated in a few clicks. Their algorithms instantly analyse Ukraine International Airlines's flight data for Geneva-Kiev.

How long does it take to get the 400 € compensation?

The paradox: the longer Ukraine International Airlines delays paying your 400€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.

Technology now allow you to monitor the progress of your claim against Ukraine International Airlines through an online dashboard. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

Don't take at face value Ukraine International Airlines's email claiming that Geneva's airport was blocked by snow without consulting certified METAR data.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.