Flight compensation Ukraine International Airlines:
Vienna — Kiev
Was your flight between Vienna International Airport (VIE) and Boryspil International Airport (KBP) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.
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CE 261 payout: Ukraine International Airlines flight Vienna → Kiev
Boarding denied on your Ukraine International Airlines flight Vienna ✈ Kiev? This affects many passengers regularly. Good news: you have concrete rights.
The good news is, for this journey of 1 068 km, Regulation CE 261/2004 obliges Ukraine International Airlines to provide financial compensation. On a short-haul flight like this, a specific compensation tier applies.
Why are you entitled to 250 €?
The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.
Details of your right to compensation
- Departure airport: Vienna International Airport (VIE)
- Arrival airport: Boryspil International Airport (KBP)
- Flight distance: 1 068 km (~1h20)
- Applicable compensation: 250 €
Too few passengers exercise their rights (only one in seven on average). Don't allow this compensation slip away: the procedure, although bureaucratic, is guaranteed for all travellers.
How to know if the flight Ukraine International Airlines Vienna - Kiev is eligible?
The 3-hour threshold is measured at the moment the aircraft doors are unlocked at Boryspil International Airport. If the delay is confirmed and the disruption is not due to extraordinary circumstances, Ukraine International Airlines owes you 250€.
An sudden suppression or a rerouted flight from Vienna International Airport without a satisfactory solution qualifies for the same 250€ indemnity.
What are the conditions for Ukraine International Airlines to compensate you?
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Delay at arrival: You arrived with more than 3 hours delay at Kiev.
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Cancellation: The airline cancelled the flight less than 14 days before departure.
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Overbooking: You were denied boarding against your will at Vienna airport.
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Airline responsibility: The problem must be attributable to Ukraine International Airlines (technical problem, sick crew, scheduling...).
Warning: Extraordinary circumstances (extreme weather preventing takeoff from Vienna, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.
The impact of a strike on your Ukraine International Airlines compensation
Not all strike{s} exempt the airline from its obligations. If your Vienna - Kiev delay was caused by an staff strike at Ukraine International Airlines, the CJEU have confirmed that this entitles you to a payout.
A strike by ATC services at Vienna International Airport or European ATC is an external cause over which Ukraine International Airlines has no control.
What are your rights at Vienna airport in case of prolonged wait?
During those long hours in the terminal at Vienna International Airport, know that Ukraine International Airlines has a legal obligation to ensure your comfort. This covers meals, but also the option to send emails free of charge.
Many passengers don't know that transport between the hotel and the airport of Vienna International Airport is also covered in the mandatory care required of Ukraine International Airlines.
Steps: how to get your 250 € from Ukraine International Airlines?
The solo claim with Ukraine International Airlines to obtain 250€ rarely succeeds without a well-documented case. Even on a short-haul, the procedure can be tricky.
Avoid the tedious paperwork on Ukraine International Airlines's website. Choose a specialist platform to secure your 250€ indemnity. Even for a short flight, expert support makes a difference.
How long does it take to get the 250 € compensation?
The paradox: the longer Ukraine International Airlines delays paying your 250€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.
By entrusting the recovery of your 250€ to a trusted partner, you spare yourself months of waiting and the stress of seeing your case ignored, as chasing are handled by legal experts.
What to do faced with silence or refusal from the airline?
Don't believe Ukraine International Airlines's letter stating that Vienna's airport was hit by weather without checking official reports.
Specialist lawyers have a extensive catalogue of judgments against Ukraine International Airlines, which is a decisive advantage in negotiations.
Frequently Asked Questions: Flight Vienna - Kiev
Everything you need to know about your request under European Union law.