Disrupted flight (EC 261/2004)

Flight compensation United Feeder Service:
Berlin — Heraklion

Planned legal compensation: 400 €

Was your flight between Berlin (SXF) and Heraklion International Nikos Kazantzakis Airport (HER) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Process: compensation for United Feeder Service flight from Berlin to Heraklion

Your United Feeder Service flight from Berlin to Heraklion was delayed, cancelled or overbooked? Don't stay silent: EU regulation protects you.

Regulation 261/2004 is clear: for 2 107 km, United Feeder Service is bound by a compensation obligation if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Berlin (SXF)
  • Arrival airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Flight distance: 2 107 km (~2h38)
  • Applicable compensation: 400 €

Bear in mind: only genuine force majeure (exceptional conditions, ATC restrictions, political instability) exempt United Feeder Service from this obligation. In all other cases, compensation must be paid.

How to know if the flight United Feeder Service Berlin - Heraklion is eligible?

Whether your United Feeder Service flight Berlin→Heraklion was cancelled or you were bumped, the 400€ compensation is potentially owed in each of these scenarios.

An sudden suppression or a rerouted flight from Berlin without a satisfactory solution qualifies for the same 400€ indemnity.

What are the conditions for United Feeder Service to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Berlin airport.
  • Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Berlin, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your United Feeder Service compensation

The EU Court of Justice has clearly stated: internal industrial action do not constitute extraordinary circumstances for airlines. This ruling is binding across the entire EU.

Key distinction: if the delay is caused by airport staff, United Feeder Service is released from paying the 400€ indemnity, but not its care obligation.

What are your rights at Berlin airport in case of prolonged wait?

On top of the {financial compensation|400€ indemnity}, EU regulation guarantees what is known as a "right to care". If your flight is delayed at Berlin, United Feeder Service must provide you at no cost with food and drinks proportionate to the delay.

Many passengers don't know that transport between the hotel and the airport of Berlin is also covered in the mandatory care required of United Feeder Service.

Steps: how to get your 400 € from United Feeder Service?

The direct approach with United Feeder Service to recover 400€ often fails without a solid legal and technical file. Medium-haul flights generate a high volume of claims, slowing processing.

To maximise your chances of success, use a recovery service. These experts master the regulations and won't back down from United Feeder Service's legal department.

How long does it take to get the 400 € compensation?

The paradox: the longer United Feeder Service delays paying your 400€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.

A collective action on the United Feeder Service flight from Berlin can also be a way to {get your funds|recover your 400€} faster.

What to do faced with silence or refusal from the airline?

Don't believe United Feeder Service's letter stating that Berlin's airport was hit by weather without checking official reports.

If you are confident of your eligibility, you can approach the national aviation body of the departure country, or better still, escalate the case to court with a specialist legal counsel.

Help & Information

Frequently Asked Questions: Flight Berlin - Heraklion

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled United Feeder Service flight from Berlin to Heraklion?

According to European Regulation EC 261/2004, the distance between SXF and HER being 2 107 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from United Feeder Service?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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