Disrupted flight (EC 261/2004)

Flight compensation United Feeder Service:
Berlin — Heraklion

Planned legal compensation: 400 €

Was your flight between Berlin (SXF) and Heraklion International Nikos Kazantzakis Airport (HER) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: United Feeder Service flight compensation from Berlin to Heraklion

Have you experienced a major inconvenience during your trip between Berlin and Heraklion with United Feeder Service? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Directive 261/2004 is clear: for 2 107 km of flight, the company United Feeder Service is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Berlin (SXF)
  • Arrival airport: Heraklion International Nikos Kazantzakis Airport (HER)
  • Flight distance: 2 107 km (~2h38)
  • Applicable compensation: 400 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight United Feeder Service Berlin - Heraklion is eligible?

For an United Feeder Service flight from Berlin to Heraklion, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

An unexpected cancellation or a diverted flight from Berlin without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for United Feeder Service to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Berlin airport.
  • Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Berlin, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your United Feeder Service compensation

A work stoppage of United Feeder Service crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Even if 400 € is not payable due to an external strike at Berlin, assistance (meals/hotel) remains mandatory for United Feeder Service.

What are your rights at Berlin airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Berlin, United Feeder Service must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Berlin terminal is also included in the legal package due by United Feeder Service.

Steps: how to get your 400 € from United Feeder Service?

The amicable route with United Feeder Service to recover 400 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual United Feeder Service flight logs and contradict false weather excuses.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Berlin to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

By entrusting the recovery of your 400 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Don't take United Feeder Service's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight Berlin - Heraklion

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled United Feeder Service flight from Berlin to Heraklion?

According to European Regulation EC 261/2004, the distance between SXF and HER being 2 107 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from United Feeder Service?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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