Flight compensation United Feeder Service:
Madrid — London

Claim and compensation for flight United Feeder Service Madrid - London

If your trip departing from Madrid Barajas International Airport and arriving at London Gatwick Airport operated by United Feeder Service was disrupted, you are not alone against the airline.

Given the route between Madrid and London (1 215 km), the European scale provides automatic financial protection in case of failure by United Feeder Service.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from United Feeder Service, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight United Feeder Service Madrid - London is eligible?

To determine if your trip between Madrid and London entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 215 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for United Feeder Service to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

The impact of a strike on your United Feeder Service compensation

A work stoppage of United Feeder Service crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, United Feeder Service is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Madrid airport in case of prolonged wait?

During these long hours of waiting in the Madrid Barajas International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Madrid remains valid. The hotel is due if United Feeder Service offsets your flight by one night.

Steps: how to get your 250 € from United Feeder Service?

For your Madrid - London trip, every minute counts. Note the reasons given by United Feeder Service staff at the Madrid Barajas International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Airlines like United Feeder Service sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the United Feeder Service flight from Madrid can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Madrid - London line.

In the last instance, it is the summons to court that often unlocks the payment. The company United Feeder Service will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.