Flight compensation United Feeder Service:
Mulhouse — Krakow

How to be compensated by United Feeder Service on the Mulhouse (BSL) - Krakow (KRK) line

From EuroAirport Basel-Mulhouse-Freiburg Airport airport, your departure with United Feeder Service to Krakow didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 937 km, EC Regulation 261/2004 requires United Feeder Service to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight United Feeder Service Mulhouse - Krakow is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Krakow airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, United Feeder Service owes you 250 €.

An unexpected cancellation or a diverted flight from EuroAirport Basel-Mulhouse-Freiburg Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for United Feeder Service to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Krakow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Mulhouse airport.
• Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

The impact of a strike on your United Feeder Service compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by United Feeder Service staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at EuroAirport Basel-Mulhouse-Freiburg Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 250 € will not be due.

What are your rights at Mulhouse airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. United Feeder Service must ensure the well-being of its passengers stuck at Mulhouse.

Some passengers are unaware that transportation between the hotel and EuroAirport Basel-Mulhouse-Freiburg Airport terminal is also included in the legal package due by United Feeder Service.

Steps: how to get your 250 € from United Feeder Service?

The formal notice letter and the collection of evidence of delay at Krakow airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of United Feeder Service.

How long does it take to get the 250 € compensation?

On the BSL-KRK line, delays can vary according to the reactivity of United Feeder Service's legal department.

If your file is particularly solid regarding the incident occurred on the Mulhouse - Krakow section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from United Feeder Service is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

DGAC or its European equivalents can be slow. A private court proceeding against United Feeder Service is often more striking.