Disrupted flight (EC 261/2004)

Flight compensation United Feeder Service:
Mulhouse — Thessaloniki

Planned legal compensation: 250 €

Was your flight between EuroAirport Basel-Mulhouse-Freiburg Airport (BSL) and Thessaloniki Macedonia International Airport (SKG) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight United Feeder Service Mulhouse - Thessaloniki

The BSL - SKG route operated by United Feeder Service experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between Mulhouse and Thessaloniki (1 459 km), the European scale provides automatic financial protection in case of failure by United Feeder Service.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: EuroAirport Basel-Mulhouse-Freiburg Airport (BSL)
  • Arrival airport: Thessaloniki Macedonia International Airport (SKG)
  • Flight distance: 1 459 km (~1h49)
  • Applicable compensation: 250 €

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like United Feeder Service.

How to know if the flight United Feeder Service Mulhouse - Thessaloniki is eligible?

To determine if your trip between Mulhouse and Thessaloniki entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

In the case of a cancellation, if you are notified less than 14 days before your departure from Mulhouse, the regulation applies in the same way.

What are the conditions for United Feeder Service to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Thessaloniki.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Mulhouse airport.
  • Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Mulhouse, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your United Feeder Service compensation

Not all strikes exempt the company from its obligations. If the delay of your Mulhouse - Thessaloniki trip is due to an internal strike within United Feeder Service, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Mulhouse, assistance (meals/hotel) remains mandatory for United Feeder Service.

What are your rights at Mulhouse airport in case of prolonged wait?

During these long hours of waiting in the EuroAirport Basel-Mulhouse-Freiburg Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Mulhouse remains valid. The hotel is due if United Feeder Service offsets your flight by one night.

Steps: how to get your 250 € from United Feeder Service?

Starting a procedure against United Feeder Service for a flight from Mulhouse to Thessaloniki can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Airlines like United Feeder Service sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the United Feeder Service flight from Mulhouse can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take United Feeder Service's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of United Feeder Service convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Mulhouse - Thessaloniki

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled United Feeder Service flight from Mulhouse to Thessaloniki?

According to European Regulation EC 261/2004, the distance between BSL and SKG being 1 459 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from United Feeder Service?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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