Flight compensation United Feeder Service:
Palermo — London

Legal right to compensation: United Feeder Service flight between Palermo and London

The PMO - LGW route operated by United Feeder Service experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 1 778 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if United Feeder Service is a non-EU airline, if the flight takes off from Palermo / Punta Raisi Airport, the European regulation applies in full.

How to know if the flight United Feeder Service Palermo - London is eligible?

To determine if your trip between Palermo and London entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 1 778 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for United Feeder Service to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Palermo airport.
• Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

The impact of a strike on your United Feeder Service compensation

If your United Feeder Service flight from Palermo / Punta Raisi Airport was cancelled due to an internal union strike, you are eligible for legal repair.

On the other hand, if it is the air traffic controllers, the baggage handlers at Palermo / Punta Raisi Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Palermo airport in case of prolonged wait?

During these long hours of waiting in the Palermo / Punta Raisi Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Palermo remains valid. The hotel is due if United Feeder Service offsets your flight by one night.

Steps: how to get your 400 € from United Feeder Service?

It is strongly recommended to keep your United Feeder Service boarding pass and any communication relating to the delay suffered at Palermo / Punta Raisi Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

A frequent question concerns processing times. A claim filed directly with United Feeder Service customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Palermo - London section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

An unfounded refusal from United Feeder Service is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 400 €, don't compromise with United Feeder Service without the opinion of a professional who knows the real value of your prejudice at Palermo.