Disrupted flight (EC 261/2004)

Flight compensation United Feeder Service:
Pisa — London

Planned legal compensation: 250 €

Was your flight between Pisa / San Giusto - Galileo Galilei International Airport (PSA) and London Gatwick Airport (LGW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Legal right to compensation: United Feeder Service flight between Pisa and London

If your trip departing from Pisa / San Giusto - Galileo Galilei International Airport and arriving at London Gatwick Airport operated by United Feeder Service was disrupted, you are not alone against the airline.

Given the route between Pisa and London (1 148 km), the European scale provides automatic financial protection in case of failure by United Feeder Service.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Pisa / San Giusto - Galileo Galilei International Airport (PSA)
  • Arrival airport: London Gatwick Airport (LGW)
  • Flight distance: 1 148 km (~1h26)
  • Applicable compensation: 250 €

Did you know? Even if United Feeder Service is a non-EU airline, if the flight takes off from Pisa / San Giusto - Galileo Galilei International Airport, the European regulation applies in full.

How to know if the flight United Feeder Service Pisa - London is eligible?

To determine if your trip between Pisa and London entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 250 € if the initial incident is qualified under Regulation 261.

What are the conditions for United Feeder Service to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Pisa airport.
  • Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Pisa, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your United Feeder Service compensation

If your United Feeder Service flight from Pisa / San Giusto - Galileo Galilei International Airport was cancelled due to an internal union strike, you are eligible for legal repair.

In all cases, a precise analysis of flight logs will confirm if the weather or traffic conditions were truly exceptional.

What are your rights at Pisa airport in case of prolonged wait?

If Pisa / San Giusto - Galileo Galilei International Airport airport becomes your temporary residence because of United Feeder Service, know that your essential needs must be covered by the carrier.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Pisa / San Giusto - Galileo Galilei International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 250 € from United Feeder Service?

It is strongly recommended to keep your United Feeder Service boarding pass and any communication relating to the delay suffered at Pisa / San Giusto - Galileo Galilei International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

A frequent question concerns processing times. A claim filed directly with United Feeder Service customer service can take several weeks or even months before getting a response.

If your file is particularly solid regarding the incident occurred on the Pisa - London section, some refund organizations even buy your debt. You then receive your compensation in less than 48 hours!

What to do faced with silence or refusal from the airline?

The first refusal from United Feeder Service should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 250 €, don't compromise with United Feeder Service without the opinion of a professional who knows the real value of your prejudice at Pisa.

Help & Information

Frequently Asked Questions: Flight Pisa - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled United Feeder Service flight from Pisa to London?

According to European Regulation EC 261/2004, the distance between PSA and LGW being 1 148 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from United Feeder Service?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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