Disrupted flight (EC 261/2004)

Flight compensation United Feeder Service:
Tenerife — London

Planned legal compensation: 400 €

Was your flight between Tenerife South Airport (TFS) and London Gatwick Airport (LGW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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United Feeder Service passengers Tenerife-London: what to do to file a claim

The flight TFS → LGW by United Feeder Service suffered an incident? Delay, cancellation or overbooking, you may be entitled to a legal payout.

With 2 912 km between Tenerife South Airport and London Gatwick Airport, CE 261 guarantees a lump-sum compensation of 400€ per person.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Tenerife South Airport (TFS)
  • Arrival airport: London Gatwick Airport (LGW)
  • Flight distance: 2 912 km (~3h38)
  • Applicable compensation: 400 €

This is by no means a commercial courtesy from United Feeder Service, but a binding duty that applies to all flights subject to the scope of the directive.

How to know if the flight United Feeder Service Tenerife - London is eligible?

Be sure to save your travel documents for the United Feeder Service TFS→LGW flight. They constitute the indispensable proof of your presence on board.

In the case of a flight suppression, if you were informed fewer than two weeks before your departure from Tenerife, the CE 261 applies equally.

What are the conditions for United Feeder Service to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Tenerife airport.
  • Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Tenerife, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your United Feeder Service compensation

Be wary by United Feeder Service's evasive wording: a "wildcat" or planned strike remains the managerial responsibility of the airline. Regardless of distance, the principle remains identical for strikes.

Key distinction: if the delay is caused by air traffic control, United Feeder Service is released from paying the 400€ indemnity, but not its care obligation.

What are your rights at Tenerife airport in case of prolonged wait?

The right to care is a crucial provision of the EU text. Regardless of the 400€ question, if the delay drags on at Tenerife South Airport, United Feeder Service is obliged to provide coupons for food and drink.

Even in extraordinary circumstances, the right to assistance at Tenerife remains valid. The hotel is owed if United Feeder Service pushes your flight by a day.

Steps: how to get your 400 € from United Feeder Service?

To get started: submit a written complaint to United Feeder Service's claims department explicitly citing Regulation CE 261/2004 and {the 400€ amount|your specific claim}.

If you lack availability for months of back-and-forth, outsourcing your case to legal experts is the most effective way to see your 400€ arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait over 6 months for a response from United Feeder Service. An expert can halve this time.

A collective action on the United Feeder Service flight from Tenerife can also be a way to {get your funds|recover your 400€} faster.

What to do faced with silence or refusal from the airline?

Don't believe United Feeder Service's letter stating that Tenerife's airport was hit by weather without checking official reports.

Specialist lawyers have a extensive catalogue of judgments against United Feeder Service, which is a decisive advantage in negotiations.

Help & Information

Frequently Asked Questions: Flight Tenerife - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled United Feeder Service flight from Tenerife to London?

According to European Regulation EC 261/2004, the distance between TFS and LGW being 2 912 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from United Feeder Service?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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