Disrupted flight (EC 261/2004)

Flight compensation United Feeder Service:
Venice — London

Planned legal compensation: 250 €

Was your flight between Venezia / Tessera - Marco Polo Airport (VCE) and London Gatwick Airport (LGW) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Claim and compensation for flight United Feeder Service Venice - London

The VCE - LGW route operated by United Feeder Service experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Venezia / Tessera - Marco Polo Airport, you are protected by the EU's legal framework. The distance of 1 117 km determines your legal compensation level.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Venezia / Tessera - Marco Polo Airport (VCE)
  • Arrival airport: London Gatwick Airport (LGW)
  • Flight distance: 1 117 km (~1h24)
  • Applicable compensation: 250 €

This is not a commercial gesture from United Feeder Service, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight United Feeder Service Venice - London is eligible?

Check your actual arrival time at London. If United Feeder Service made you wait more than three hours on the tarmac at London Gatwick Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Venice, the regulation applies in the same way.

What are the conditions for United Feeder Service to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Venice airport.
  • Airline responsibility: The problem must be attributable to United Feeder Service (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Venice, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your United Feeder Service compensation

Not all strikes exempt the company from its obligations. If the delay of your Venice - London trip is due to an internal strike within United Feeder Service, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, United Feeder Service is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Venice airport in case of prolonged wait?

If Venezia / Tessera - Marco Polo Airport airport becomes your temporary residence because of United Feeder Service, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Venice remains valid. The hotel is due if United Feeder Service offsets your flight by one night.

Steps: how to get your 250 € from United Feeder Service?

For your Venice - London trip, every minute counts. Note the reasons given by United Feeder Service staff at the Venezia / Tessera - Marco Polo Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 250 € arrive in your bank account.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from United Feeder Service. An expert can reduce this time by half.

A collective action on the United Feeder Service flight from Venice can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take United Feeder Service's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company United Feeder Service will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.

Help & Information

Frequently Asked Questions: Flight Venice - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled United Feeder Service flight from Venice to London?

According to European Regulation EC 261/2004, the distance between VCE and LGW being 1 117 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from United Feeder Service?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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