Flight compensation US Airways:
Frankfurt — Istanbul

How to be compensated by US Airways on the Frankfurt (FRA) - Istanbul (IST) line

From Frankfurt am Main International Airport airport, your departure with US Airways to Istanbul didn't go as planned? Passengers have strong rights against carriers.

Fortunately, for this specific route with a distance of 1 837 km, EC Regulation 261/2004 requires US Airways to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight US Airways Frankfurt - Istanbul is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Istanbul airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, US Airways owes you 400 €.

An unexpected cancellation or a diverted flight from Frankfurt am Main International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for US Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Istanbul.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Frankfurt airport.
• Airline responsibility: The problem must be attributable to US Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your US Airways compensation

Don't be fooled by US Airways's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, US Airways is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Frankfurt airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Frankfurt am Main International Airport, US Airways must provide you with free meals and refreshments in reasonable quantity given the delay.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Frankfurt am Main International Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from US Airways?

The formal notice letter and the collection of evidence of delay at Istanbul airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of US Airways.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from US Airways. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against US Airways on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company US Airways will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.