Flight compensation US Airways:
Rome — Lisbon

How to be compensated by US Airways on the Rome (FCO) - Lisbon (LIS) line

No one likes waiting for hours at the airport. If US Airways did not respect its scheduled times for your Rome - Lisbon flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 839 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight US Airways Rome - Lisbon is eligible?

For an US Airways flight from Rome to Lisbon, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

The compensation also covers boarding denials (overbooking). If US Airways sold more seats than planned and you stay on the tarmac at Leonardo Da Vinci (Fiumicino) International Airport, the 400 € compensation is automatic.

What are the conditions for US Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Lisbon.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Rome airport.
• Airline responsibility: The problem must be attributable to US Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your US Airways compensation

When a social movement disrupts your itinerary to Lisbon Portela Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Rome - Lisbon flight.

What are your rights at Rome airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Leonardo Da Vinci (Fiumicino) International Airport, US Airways must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Leonardo Da Vinci (Fiumicino) International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from US Airways?

The amicable route with US Airways to recover 400 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of US Airways.

How long does it take to get the 400 € compensation?

On the FCO-LIS line, delays can vary according to the reactivity of US Airways's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and US Airways systems.

What to do faced with silence or refusal from the airline?

The first refusal from US Airways should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

DGAC or its European equivalents can be slow. A private court proceeding against US Airways is often more striking.