Flight compensation Wizz Air Ukraine:
Cologne — Kiev

Refund and compensation Wizz Air Ukraine: route Cologne to Kiev

The CGN - IEV route operated by Wizz Air Ukraine experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Cologne Bonn Airport, you are protected by the EU's legal framework. The distance of 1 638 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if Wizz Air Ukraine is a non-EU airline, if the flight takes off from Cologne Bonn Airport, the European regulation applies in full.

How to know if the flight Wizz Air Ukraine Cologne - Kiev is eligible?

Don't confuse ticket refund and legal compensation! Even if Wizz Air Ukraine offers you a voucher for your Cologne - Kiev flight, you can still claim the 400 euros cash provided by law.

Upgrading or downgrading does not change your right to 400 € if the initial incident is qualified under Regulation 261.

What are the conditions for Wizz Air Ukraine to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Kiev.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Cologne airport.
• Airline responsibility: The problem must be attributable to Wizz Air Ukraine (technical problem, sick crew, scheduling...).

The impact of a strike on your Wizz Air Ukraine compensation

Don't be fooled by Wizz Air Ukraine's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Wizz Air Ukraine is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Cologne airport in case of prolonged wait?

Don't buy your food without first asking Wizz Air Ukraine for coupons. If you do, keep your receipts carefully.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Cologne Bonn Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Wizz Air Ukraine?

Starting a procedure against Wizz Air Ukraine for a flight from Cologne to Kiev can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Wizz Air Ukraine. An expert can reduce this time by half.

A collective action on the Wizz Air Ukraine flight from Cologne can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Cologne - Kiev line.

In the last instance, it is the summons to court that often unlocks the payment. The company Wizz Air Ukraine will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.