Disrupted flight (EC 261/2004)

Flight compensation Aegean Airlines:
Athens — Alexandria

Planned legal compensation: 250 €

Was your flight between Eleftherios Venizelos International Airport (ATH) and Borg El Arab International Airport (HBE) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: Aegean Airlines flight compensation from Athens to Alexandria

No one likes waiting for hours at the airport. If Aegean Airlines did not respect its scheduled times for your Athens - Alexandria flight, the law is on your side.

Directive 261/2004 is clear: for 942 km of flight, the company Aegean Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Eleftherios Venizelos International Airport (ATH)
  • Arrival airport: Borg El Arab International Airport (HBE)
  • Flight distance: 942 km (~1h11)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Aegean Airlines Athens - Alexandria is eligible?

The compensation for flight ATH-HBE is compensation for lost time and not a simple refund of airport taxes.

An unexpected cancellation or a diverted flight from Eleftherios Venizelos International Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Aegean Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Alexandria.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Athens airport.
  • Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Athens, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Aegean Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Athens - Alexandria trip is due to an internal strike within Aegean Airlines, the European justice recently ruled that this entitles to compensation.

Even if 250 € is not payable due to an external strike at Athens, assistance (meals/hotel) remains mandatory for Aegean Airlines.

What are your rights at Athens airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Eleftherios Venizelos International Airport, Aegean Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Eleftherios Venizelos International Airport terminal is also included in the legal package due by Aegean Airlines.

Steps: how to get your 250 € from Aegean Airlines?

The amicable route with Aegean Airlines to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Aegean Airlines.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Aegean Airlines. An expert can reduce this time by half.

A collective action on the Aegean Airlines flight from Athens can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Aegean Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of Aegean Airlines convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Athens - Alexandria

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Aegean Airlines flight from Athens to Alexandria?

According to European Regulation EC 261/2004, the distance between ATH and HBE being 942 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Aegean Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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