Flight compensation Aegean Airlines:
Athens — Heraklion

How to be compensated by Aegean Airlines on the Athens (ATH) - Heraklion (HER) line

No one likes waiting for hours at the airport. If Aegean Airlines did not respect its scheduled times for your Athens - Heraklion flight, the law is on your side.

Fortunately, for this specific route with a distance of 309 km, EC Regulation 261/2004 requires Aegean Airlines to pay you financial compensation.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Aegean Airlines Athens - Heraklion is eligible?

For an Aegean Airlines flight from Athens to Heraklion, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

The compensation also covers boarding denials (overbooking). If Aegean Airlines sold more seats than planned and you stay on the tarmac at Eleftherios Venizelos International Airport, the 250 € compensation is automatic.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Athens airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

Don't be fooled by Aegean Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Eleftherios Venizelos International Airport or European air traffic control is an external cause over which Aegean Airlines has no control.

What are your rights at Athens airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Eleftherios Venizelos International Airport, Aegean Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Eleftherios Venizelos International Airport terminal is also included in the legal package due by Aegean Airlines.

Steps: how to get your 250 € from Aegean Airlines?

The amicable route with Aegean Airlines to recover 250 € often fails without a technical and legal file.

Don't fill out complex forms on the Aegean Airlines website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Airlines like Aegean Airlines sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Aegean Airlines flight from Athens can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Aegean Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Aegean Airlines will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.