Flight compensation Aegean Airlines:
Copenhagen — Thessaloniki

How to be compensated by Aegean Airlines on the Copenhagen (CPH) - Thessaloniki (SKG) line

From Copenhagen Kastrup Airport airport, your departure with Aegean Airlines to Thessaloniki didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 841 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Aegean Airlines Copenhagen - Thessaloniki is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Thessaloniki Macedonia International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aegean Airlines owes you 400 €.

An unexpected cancellation or a diverted flight from Copenhagen Kastrup Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Thessaloniki.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Copenhagen airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

A work stoppage of Aegean Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Aegean Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Copenhagen airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Aegean Airlines must ensure the well-being of its passengers stuck at Copenhagen.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Copenhagen Kastrup Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Aegean Airlines?

The formal notice letter and the collection of evidence of delay at Thessaloniki Macedonia International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Aegean Airlines.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Aegean Airlines. An expert can reduce this time by half.

A collective action on the Aegean Airlines flight from Copenhagen can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Copenhagen - Thessaloniki line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.