Flight compensation Aegean Airlines:
Heraklion — Duesseldorf

How to be compensated by Aegean Airlines on the Heraklion (HER) - Duesseldorf (DUS) line

No one likes waiting for hours at the airport. If Aegean Airlines did not respect its scheduled times for your Heraklion - Duesseldorf flight, the law is on your side.

Directive 261/2004 is clear: for 2 303 km of flight, the company Aegean Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Aegean Airlines Heraklion - Duesseldorf is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Dusseldorf International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aegean Airlines owes you 400 €.

Keeping your travel documents for the Aegean Airlines HER-DUS flight is crucial to prove that you were present at boarding at Heraklion.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Duesseldorf.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Heraklion - Duesseldorf trip is due to an internal strike within Aegean Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Aegean Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Heraklion airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Heraklion International Nikos Kazantzakis Airport airport, Aegean Airlines is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Heraklion International Nikos Kazantzakis Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 400 € from Aegean Airlines?

The formal notice letter and the collection of evidence of delay at Dusseldorf International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Aegean Airlines website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Heraklion to Dusseldorf International Airport can drag on if you don't follow up.

A collective action on the Aegean Airlines flight from Heraklion can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Heraklion - Duesseldorf line.

In the last instance, it is the summons to court that often unlocks the payment. The company Aegean Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.