Flight compensation Aegean Airlines:
Heraklion — Moscow

How to be compensated by Aegean Airlines on the Heraklion (HER) - Moscow (DME) line

No one likes waiting for hours at the airport. If Aegean Airlines did not respect its scheduled times for your Heraklion - Moscow flight, the law is on your side.

Fortunately, for this specific route with a distance of 2 434 km, EC Regulation 261/2004 requires Aegean Airlines to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Aegean Airlines Heraklion - Moscow is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Domodedovo International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aegean Airlines owes you 400 €.

An unexpected cancellation or a diverted flight from Heraklion International Nikos Kazantzakis Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Heraklion airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Aegean Airlines staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Heraklion International Nikos Kazantzakis Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Heraklion airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Aegean Airlines must ensure the well-being of its passengers stuck at Heraklion.

Some passengers are unaware that transportation between the hotel and Heraklion International Nikos Kazantzakis Airport terminal is also included in the legal package due by Aegean Airlines.

Steps: how to get your 400 € from Aegean Airlines?

Getting justice against carrier Aegean Airlines requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Aegean Airlines.

How long does it take to get the 400 € compensation?

On the HER-DME line, delays can vary according to the reactivity of Aegean Airlines's legal department.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The use of complex legal jargon by Aegean Airlines is often a maneuver to encourage the traveler to abandon their 400 €.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Heraklion International Nikos Kazantzakis Airport airport to prove their faults.