Flight compensation Aegean Airlines:
St. Petersburg — Heraklion

Legal right to compensation: Aegean Airlines flight between St. Petersburg and Heraklion

The LED - HER route operated by Aegean Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

Given the route between St. Petersburg and Heraklion (2 745 km), the European scale provides automatic financial protection in case of failure by Aegean Airlines.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Aegean Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Aegean Airlines St. Petersburg - Heraklion is eligible?

To determine if your trip between St. Petersburg and Heraklion entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 2 745 km perfectly justifies the compensation bracket of 400 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at St. Petersburg airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

A work stoppage of Aegean Airlines crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 400 €.

A strike by weather services at Pulkovo Airport or European air traffic control is an external cause over which Aegean Airlines has no control.

What are your rights at St. Petersburg airport in case of prolonged wait?

If Pulkovo Airport airport becomes your temporary residence because of Aegean Airlines, know that your essential needs must be covered by the carrier.

Your forced stay at St. Petersburg shouldn't cost you a penny more than originally planned for your LED-HER trip.

Steps: how to get your 400 € from Aegean Airlines?

For your St. Petersburg - Heraklion trip, every minute counts. Note the reasons given by Aegean Airlines staff at the Pulkovo Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Aegean Airlines. An expert can reduce this time by half.

A collective action on the Aegean Airlines flight from St. Petersburg can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Aegean Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.