Disrupted flight (EC 261/2004)

Flight compensation Aegean Airlines:
Thessaloniki — Duesseldorf

Planned legal compensation: 400 €

Was your flight between Thessaloniki Macedonia International Airport (SKG) and Dusseldorf International Airport (DUS) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Get your Aegean Airlines flight compensation for the route Thessaloniki - Duesseldorf

Have you experienced a major inconvenience during your trip between Thessaloniki and Duesseldorf with Aegean Airlines? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Fortunately, for this specific route with a distance of 1 727 km, EC Regulation 261/2004 requires Aegean Airlines to pay you financial compensation.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Thessaloniki Macedonia International Airport (SKG)
  • Arrival airport: Dusseldorf International Airport (DUS)
  • Flight distance: 1 727 km (~2h10)
  • Applicable compensation: 400 €

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Aegean Airlines Thessaloniki - Duesseldorf is eligible?

The compensation for flight SKG-DUS is compensation for lost time and not a simple refund of airport taxes.

Keeping your travel documents for the Aegean Airlines SKG-DUS flight is crucial to prove that you were present at boarding at Thessaloniki.

What are the conditions for Aegean Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Duesseldorf.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Thessaloniki airport.
  • Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Thessaloniki, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Aegean Airlines compensation

Don't be fooled by Aegean Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Aegean Airlines is released from its obligation to pay the legal indemnity of 400 euros, but not from its duty of assistance.

What are your rights at Thessaloniki airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Thessaloniki Macedonia International Airport airport, Aegean Airlines is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Thessaloniki Macedonia International Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 400 € from Aegean Airlines?

Getting justice against carrier Aegean Airlines requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Aegean Airlines.

How long does it take to get the 400 € compensation?

Some passengers wait more than 6 months for a response from Aegean Airlines. An expert can reduce this time by half.

A collective action on the Aegean Airlines flight from Thessaloniki can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Thessaloniki - Duesseldorf line.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.

Help & Information

Frequently Asked Questions: Flight Thessaloniki - Duesseldorf

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Aegean Airlines flight from Thessaloniki to Duesseldorf?

According to European Regulation EC 261/2004, the distance between SKG and DUS being 1 727 km, the legal fixed compensation is set at 400 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Aegean Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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