Flight compensation Aegean Airlines:
Thessaloniki — Moscow

Refund and compensation Aegean Airlines: route Thessaloniki to Moscow

If your trip departing from Thessaloniki Macedonia International Airport and arriving at Domodedovo International Airport operated by Aegean Airlines was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 1 985 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like Aegean Airlines.

How to know if the flight Aegean Airlines Thessaloniki - Moscow is eligible?

Check your actual arrival time at Moscow. If Aegean Airlines made you wait more than three hours on the tarmac at Domodedovo International Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Thessaloniki, the regulation applies in the same way.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Moscow.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Thessaloniki airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Thessaloniki - Moscow trip is due to an internal strike within Aegean Airlines, the European justice recently ruled that this entitles to compensation.

Even if 400 € is not payable due to an external strike at Thessaloniki, assistance (meals/hotel) remains mandatory for Aegean Airlines.

What are your rights at Thessaloniki airport in case of prolonged wait?

Don't buy your food without first asking Aegean Airlines for coupons. If you do, keep your receipts carefully.

Your forced stay at Thessaloniki shouldn't cost you a penny more than originally planned for your SKG-DME trip.

Steps: how to get your 400 € from Aegean Airlines?

For your Thessaloniki - Moscow trip, every minute counts. Note the reasons given by Aegean Airlines staff at the Thessaloniki Macedonia International Airport counter during the incident.

By entrusting your case regarding flight SKG-DME to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Thessaloniki to Domodedovo International Airport can drag on if you don't follow up.

A collective action on the Aegean Airlines flight from Thessaloniki can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Aegean Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company Aegean Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.