Flight compensation Aegean Airlines:
Thira — Athens

Procedure: Aegean Airlines flight compensation from Thira to Athens

From Santorini Airport airport, your departure with Aegean Airlines to Athens didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 218 km of flight, the company Aegean Airlines is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight Aegean Airlines Thira - Athens is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Eleftherios Venizelos International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aegean Airlines owes you 250 €.

An unexpected cancellation or a diverted flight from Santorini Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Athens.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Thira airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

Don't be fooled by Aegean Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Aegean Airlines is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Thira airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Aegean Airlines must ensure the well-being of its passengers stuck at Thira.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Santorini Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 250 € from Aegean Airlines?

The formal notice letter and the collection of evidence of delay at Eleftherios Venizelos International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Don't fill out complex forms on the Aegean Airlines website. Go through a passenger defense portal to secure your 250 € indemnity.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from Aegean Airlines. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against Aegean Airlines on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 250 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Aegean Airlines will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.