Flight compensation Aegean Airlines:
Vienna — Heraklion

Claim and compensation for flight Aegean Airlines Vienna - Heraklion

If your trip departing from Vienna International Airport and arriving at Heraklion International Nikos Kazantzakis Airport operated by Aegean Airlines was disrupted, you are not alone against the airline.

By taking off from Vienna International Airport, you are protected by the EU's legal framework. The distance of 1 587 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Aegean Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Aegean Airlines Vienna - Heraklion is eligible?

Check your actual arrival time at Heraklion. If Aegean Airlines made you wait more than three hours on the tarmac at Heraklion International Nikos Kazantzakis Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Vienna, the regulation applies in the same way.

What are the conditions for Aegean Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Aegean Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aegean Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Vienna - Heraklion trip is due to an internal strike within Aegean Airlines, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Vienna International Airport or European air traffic control is an external cause over which Aegean Airlines has no control.

What are your rights at Vienna airport in case of prolonged wait?

During these long hours of waiting in the Vienna International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Vienna International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Aegean Airlines?

For your Vienna - Heraklion trip, every minute counts. Note the reasons given by Aegean Airlines staff at the Vienna International Airport counter during the incident.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 400 € without stress.

How long does it take to get the 400 € compensation?

Airlines like Aegean Airlines sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Aegean Airlines flight from Vienna can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take Aegean Airlines's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.