Flight compensation Aeroflot Russian Airlines:
Vienna — St. Petersburg

Procedure: Aeroflot Russian Airlines flight compensation from Vienna to St. Petersburg

No one likes waiting for hours at the airport. If Aeroflot Russian Airlines did not respect its scheduled times for your Vienna - St. Petersburg flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 572 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Aeroflot Russian Airlines Vienna - St. Petersburg is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Pulkovo Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Aeroflot Russian Airlines owes you 400 €.

An unexpected cancellation or a diverted flight from Vienna International Airport without an immediate satisfactory solution gives rise to this same indemnity of 400 €.

What are the conditions for Aeroflot Russian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at St. Petersburg.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Aeroflot Russian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Aeroflot Russian Airlines compensation

Don't be fooled by Aeroflot Russian Airlines's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Vienna International Airport or European air traffic control is an external cause over which Aeroflot Russian Airlines has no control.

What are your rights at Vienna airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Aeroflot Russian Airlines must ensure the well-being of its passengers stuck at Vienna.

Some passengers are unaware that transportation between the hotel and Vienna International Airport terminal is also included in the legal package due by Aeroflot Russian Airlines.

Steps: how to get your 400 € from Aeroflot Russian Airlines?

Getting justice against carrier Aeroflot Russian Airlines requires perseverance. No response or standardized refusals are common tactics.

Don't fill out complex forms on the Aeroflot Russian Airlines website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Vienna to Pulkovo Airport can drag on if you don't follow up.

A collective action on the Aeroflot Russian Airlines flight from Vienna can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Vienna - St. Petersburg line.

In the last instance, it is the summons to court that often unlocks the payment. The company Aeroflot Russian Airlines will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.