Flight compensation Air Berlin:
Vienna — Heraklion

Get your Air Berlin flight compensation for the route Vienna - Heraklion

No one likes waiting for hours at the airport. If Air Berlin did not respect its scheduled times for your Vienna - Heraklion flight, the law is on your side.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 587 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Air Berlin Vienna - Heraklion is eligible?

For an Air Berlin flight from Vienna to Heraklion, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 400 €.

Keeping your travel documents for the Air Berlin VIE-HER flight is crucial to prove that you were present at boarding at Vienna.

What are the conditions for Air Berlin to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Heraklion.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to Air Berlin (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Berlin compensation

Not all strikes exempt the company from its obligations. If the delay of your Vienna - Heraklion trip is due to an internal strike within Air Berlin, the European justice recently ruled that this entitles to compensation.

A strike by weather services at Vienna International Airport or European air traffic control is an external cause over which Air Berlin has no control.

What are your rights at Vienna airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 400 €, if the delay stretches at Vienna International Airport airport, Air Berlin is required to distribute vouchers to eat and drink.

Some passengers are unaware that transportation between the hotel and Vienna International Airport terminal is also included in the legal package due by Air Berlin.

Steps: how to get your 400 € from Air Berlin?

The amicable route with Air Berlin to recover 400 € often fails without a technical and legal file.

Don't fill out complex forms on the Air Berlin website. Go through a passenger defense portal to secure your 400 € indemnity.

How long does it take to get the 400 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Vienna to Heraklion International Nikos Kazantzakis Airport can drag on if you don't follow up.

Technology today allows real-time tracking of the progress of your request against Air Berlin on your smartphone.

What to do faced with silence or refusal from the airline?

It is not uncommon for a claim for 400 € to be automatically rejected by the company's algorithms under a fallacious generic pretext.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Berlin will always prefer to compromise and pay the 400 € rather than incur additional legal costs for a lost cause in court.