Flight compensation Air Transat:
Lisbon — Montreal

Get your Air Transat flight compensation for the route Lisbon - Montreal

From Lisbon Portela Airport airport, your departure with Air Transat to Montreal didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 5 235 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This flat-rate scale was designed to discourage airlines from changing their schedules without compelling reasons. Do not hesitate to assert this little-known but powerful regulation.

How to know if the flight Air Transat Lisbon - Montreal is eligible?

The compensation for flight LIS-YUL is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If Air Transat sold more seats than planned and you stay on the tarmac at Lisbon Portela Airport, the 600 € compensation is automatic.

What are the conditions for Air Transat to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Montreal.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to Air Transat (technical problem, sick crew, scheduling...).

The impact of a strike on your Air Transat compensation

Not all strikes exempt the company from its obligations. If the delay of your Lisbon - Montreal trip is due to an internal strike within Air Transat, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Air Transat is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Lisbon airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 600 €, if the delay stretches at Lisbon Portela Airport airport, Air Transat is required to distribute vouchers to eat and drink.

Do not hesitate to request this assistance at the company's counter. If it is refused and you have to advance food or hotel costs at Lisbon Portela Airport, keep your receipts carefully to request direct reimbursement.

Steps: how to get your 600 € from Air Transat?

Getting justice against carrier Air Transat requires perseverance. No response or standardized refusals are common tactics.

Don't fill out complex forms on the Air Transat website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Airlines like Air Transat sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Air Transat flight from Lisbon can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Lisbon - Montreal line.

In the last instance, it is the summons to court that often unlocks the payment. The company Air Transat will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.