Flight compensation Alitalia:
Madrid — Gran Canaria

Claim and compensation for flight Alitalia Madrid - Gran Canaria

Your claim for compensation for the Alitalia flight from Madrid to Gran Canaria deserves to be examined. A flight delay or cancellation is a frustrating experience for any traveler.

By taking off from Madrid Barajas International Airport, you are protected by the EU's legal framework. The distance of 1 765 km determines your legal compensation level.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Alitalia, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Alitalia Madrid - Gran Canaria is eligible?

Check your actual arrival time at Gran Canaria. If Alitalia made you wait more than three hours on the tarmac at Gran Canaria Airport, your claim is legitimate.

In the case of a cancellation, if you are notified less than 14 days before your departure from Madrid, the regulation applies in the same way.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Gran Canaria.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Alitalia staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Madrid Barajas International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 400 € will not be due.

What are your rights at Madrid airport in case of prolonged wait?

During these long hours of waiting in the Madrid Barajas International Airport terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

In the case of a flight postponement until the next day, the regulation stipulates that hotel accommodation and transfers from and to Madrid Barajas International Airport airport are entirely the responsibility of the air carrier.

Steps: how to get your 400 € from Alitalia?

It is strongly recommended to keep your Alitalia boarding pass and any communication relating to the delay suffered at Madrid Barajas International Airport airport. These documents will be vital for your case.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 400 € arrive in your bank account.

How long does it take to get the 400 € compensation?

On the MAD-LPA line, delays can vary according to the reactivity of Alitalia's legal department.

Recovering 400 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

A claim organization will know exactly how to counter the airline's arguments, having access to certified meteorological histories and traffic reports from Madrid Barajas International Airport airport to prove their faults.