Flight compensation Alitalia:
Madrid — Rome

How to be compensated by Alitalia on the Madrid (MAD) - Rome (FCO) line

From Madrid Barajas International Airport airport, your departure with Alitalia to Rome didn't go as planned? Passengers have strong rights against carriers.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 1 330 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Alitalia Madrid - Rome is eligible?

The 3-hour limit is calculated at the moment the aircraft doors open at Leonardo Da Vinci (Fiumicino) International Airport airport. If this is the case, and the flight cancellation is not due to extraordinary circumstances, Alitalia owes you 250 €.

An unexpected cancellation or a diverted flight from Madrid Barajas International Airport without an immediate satisfactory solution gives rise to this same indemnity of 250 €.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Madrid airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

When a social movement disrupts your itinerary to Leonardo Da Vinci (Fiumicino) International Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

The nuance is subtle, but essential. By calling on specialized lawyers, they will check the actual flight causative factors in the aeronautical databases reported by the captain on the day of your Madrid - Rome flight.

What are your rights at Madrid airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. Alitalia must ensure the well-being of its passengers stuck at Madrid.

Some passengers are unaware that transportation between the hotel and Madrid Barajas International Airport terminal is also included in the legal package due by Alitalia.

Steps: how to get your 250 € from Alitalia?

The amicable route with Alitalia to recover 250 € often fails without a technical and legal file.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of Alitalia.

How long does it take to get the 250 € compensation?

Don't be surprised if you don't hear back within fifteen days of your request. The average time observed for a company like Alitalia to validate a complex file often varies between four and twelve weeks.

Recovering 250 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

An unfounded refusal from Alitalia is a practice that experts know perfectly how to bypass by citing the right articles of Regulation 261.

For your 250 €, don't compromise with Alitalia without the opinion of a professional who knows the real value of your prejudice at Madrid.