Flight compensation Alitalia:
Tokyo — Rome

Claim and compensation for flight Alitalia Tokyo - Rome

The NRT - FCO route operated by Alitalia experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

By taking off from Narita International Airport, you are protected by the EU's legal framework. The distance of 9 906 km determines your legal compensation level.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Alitalia, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Alitalia Tokyo - Rome is eligible?

Check your actual arrival time at Rome. If Alitalia made you wait more than three hours on the tarmac at Leonardo Da Vinci (Fiumicino) International Airport, your claim is legitimate.

Also note that the distance of 9 906 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Rome.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tokyo airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

The question of strikes is a frequent point of friction during a claim. It is vital to distinguish between a strike by Alitalia staff (pilots, flight attendants) and an external strike.

On the other hand, if it is the air traffic controllers, the baggage handlers at Narita International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Tokyo airport in case of prolonged wait?

If Narita International Airport airport becomes your temporary residence because of Alitalia, know that your essential needs must be covered by the carrier.

Your forced stay at Tokyo shouldn't cost you a penny more than originally planned for your NRT-FCO trip.

Steps: how to get your 600 € from Alitalia?

For your Tokyo - Rome trip, every minute counts. Note the reasons given by Alitalia staff at the Narita International Airport counter during the incident.

If you don't have the time or the desire to engage in long email exchanges, delegating your claim to lawyers is the most effective solution to see your 600 € arrive in your bank account.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Alitalia customer service can take several weeks or even months before getting a response.

Recovering 600 € has never been faster thanks to the interconnection between defense platforms and Alitalia systems.

What to do faced with silence or refusal from the airline?

The first refusal from Alitalia should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Alitalia without the opinion of a professional who knows the real value of your prejudice at Tokyo.