Flight compensation Alitalia:
Tokyo — Venice

How to be compensated by Alitalia on the Tokyo (NRT) - Venice (VCE) line

No one likes waiting for hours at the airport. If Alitalia did not respect its scheduled times for your Tokyo - Venice flight, the law is on your side.

Fortunately, for this specific route with a distance of 9 583 km, EC Regulation 261/2004 requires Alitalia to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Alitalia Tokyo - Venice is eligible?

For an Alitalia flight from Tokyo to Venice, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

The compensation also covers boarding denials (overbooking). If Alitalia sold more seats than planned and you stay on the tarmac at Narita International Airport, the 600 € compensation is automatic.

What are the conditions for Alitalia to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Venice.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Tokyo airport.
• Airline responsibility: The problem must be attributable to Alitalia (technical problem, sick crew, scheduling...).

The impact of a strike on your Alitalia compensation

Don't be fooled by Alitalia's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Alitalia is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Tokyo airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Narita International Airport, Alitalia must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Narita International Airport terminal is also included in the legal package due by Alitalia.

Steps: how to get your 600 € from Alitalia?

The amicable route with Alitalia to recover 600 € often fails without a technical and legal file.

Don't fill out complex forms on the Alitalia website. Go through a passenger defense portal to secure your 600 € indemnity.

How long does it take to get the 600 € compensation?

Airlines like Alitalia sometimes prioritize cases defended by law firms to avoid late interests.

A collective action on the Alitalia flight from Tokyo can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Tokyo - Venice line.

In the last instance, it is the summons to court that often unlocks the payment. The company Alitalia will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.