Flight compensation All Nippon Airways:
Lisbon — London

Legal right: All Nippon Airways flight between Lisbon and London

If your journey from Lisbon Portela Airport to London Heathrow Airport operated by All Nippon Airways was disrupted, you are not alone when dealing with the carrier.

Given the route between Lisbon and London (1 564 km), the EU scale provides for automatic protection in case of a breach by All Nippon Airways. Medium-haul flights attract a substantial indemnity.

Why are you entitled to 400 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if All Nippon Airways is a non-EU carrier, if the flight departs from Lisbon Portela Airport, EU regulation applies completely.

How to know if the flight All Nippon Airways Lisbon - London is eligible?

Make sure to save your boarding pass for the All Nippon Airways LIS-LHR flight. They are the essential proof of your presence on board.

A little-known fact: you have up to 5 years to file your claim against All Nippon Airways for the Lisbon→London flight. Don't assume it's impossible to claim if the incident was some time ago.

What are the conditions for All Nippon Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Lisbon airport.
• Airline responsibility: The problem must be attributable to All Nippon Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your All Nippon Airways compensation

Don't be misled by All Nippon Airways's vague terms: a unannounced or declared strike is the operational burden of the airline. Regardless of distance, the principle remains identical for strikes.

An aviation law expert can quickly determine whether the strike that disrupted your All Nippon Airways Lisbon-London flight was the airline's responsibility or a third party's.

What are your rights at Lisbon airport in case of prolonged wait?

Assistance is due from 2 hours of delay for a flight of this distance. All Nippon Airways must ensure the wellbeing of passengers stuck at Lisbon. The threshold rises to 3 hours for flights of 1500 to 3500 km.

In case of a next-day flight delay, the regulation stipulates that hotel accommodation and transfers to and from Lisbon Portela Airport are fully at the airline's expense.

Steps: how to get your 400 € from All Nippon Airways?

It is essential to save your All Nippon Airways ticket and every email related to the delay at Lisbon Portela Airport. These documents are vital for building your case.

Over 150,000 passengers have obtained their compensation through expert partners. Your turn for All Nippon Airways Lisbon-London?

How long does it take to get the 400 € compensation?

Many claimants wait more than half a year for a response from All Nippon Airways. An specialist can significantly speed things up.

Digital tools now make it possible to follow the status of your claim against All Nippon Airways on your phone. For a medium-haul, expect around 6 to 10 weeks with an expert.

What to do faced with silence or refusal from the airline?

It is not uncommon for All Nippon Airways's algorithms to automatically reject your first attempt under a vague excuse without merit.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.