Disrupted flight (EC 261/2004)

Flight compensation All Nippon Airways:
Vienna — Tokyo

Planned legal compensation: 600 €

Was your flight between Vienna International Airport (VIE) and Narita International Airport (NRT) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Compensation & claim for All Nippon Airways: Vienna to Tokyo

A delay over 3 hours on All Nippon Airways Vienna → Tokyo qualifies you for up to 600€. Check how to claim.

European legislation upholds passenger rights. For 9 154 km, the statutory payout applies if {the airline is at fault|All Nippon Airways bears responsibility}. The maximum amount applies to this distance.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Vienna International Airport (VIE)
  • Arrival airport: Narita International Airport (NRT)
  • Flight distance: 9 154 km (~11h27)
  • Applicable compensation: 600 €

Since the Sturgeon ruling of 2009, delays over 3 hours are treated the same as cancellations regarding payout entitlement. This greatly broadened the scope of the regulation.

How to know if the flight All Nippon Airways Vienna - Tokyo is eligible?

Your eligibility rests on objective criteria. Eurocontrol data will verify the precise moment of actual arrival at Narita International Airport.

Note that the distance of 9 154 km fully justifies the 600€ compensation tier. This amount is net and {the airline|All Nippon Airways} cannot override it through its own general conditions of sale.

What are the conditions for All Nippon Airways to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Tokyo.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Vienna airport.
  • Airline responsibility: The problem must be attributable to All Nippon Airways (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Vienna, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your All Nippon Airways compensation

The EU Court of Justice has clearly stated: internal industrial action do not constitute extraordinary circumstances for airlines. This ruling is binding across the entire EU.

Key distinction: if the delay is caused by ground services, All Nippon Airways is released from paying the 600€ indemnity, but not its care obligation.

What are your rights at Vienna airport in case of prolonged wait?

Too many passengers don't know that All Nippon Airways must offer them sustenance and contact means throughout the delay at Vienna International Airport. It's a legal obligation, not a bonus.

Even in extraordinary circumstances, the right to assistance at Vienna remains valid. The hotel is owed if All Nippon Airways pushes your flight by a day.

Steps: how to get your 600 € from All Nippon Airways?

Airlines like All Nippon Airways have whole departments specialised in deterring unassisted passengers. Against this imbalance, being supported makes all the difference.

If you lack availability for months of back-and-forth, outsourcing your case to legal experts is the most effective way to see your 600€ arrive in your bank account.

How long does it take to get the 600 € compensation?

The irony: the longer All Nippon Airways stalls paying your 600€, the more the total amount can increase with interest. Experts know this to speed up settlement.

By opting for a platform with no upfront costs, you have nothing to lose. If the 600€ case fails, you pay nothing. It's that simple.

What to do faced with silence or refusal from the airline?

Don't take at face value All Nippon Airways's email claiming that Vienna's airport was blocked by snow without consulting certified METAR data.

If you are certain of your legal right, you can contact the Civil Aviation Authority of the departure country, or more effectively, take the case to a tribunal with a expert partner lawyer.

Help & Information

Frequently Asked Questions: Flight Vienna - Tokyo

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled All Nippon Airways flight from Vienna to Tokyo?

According to European Regulation EC 261/2004, the distance between VIE and NRT being 9 154 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from All Nippon Airways?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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