Flight compensation All Nippon Airways:
Vienna — Tokyo

Refund and compensation All Nippon Airways: route Vienna to Tokyo

If your trip departing from Vienna International Airport and arriving at Narita International Airport operated by All Nippon Airways was disrupted, you are not alone against the airline.

European legislation strictly frames passenger rights. For a distance of 9 154 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Did you know? Even if All Nippon Airways is a non-EU airline, if the flight takes off from Vienna International Airport, the European regulation applies in full.

How to know if the flight All Nippon Airways Vienna - Tokyo is eligible?

Don't confuse ticket refund and legal compensation! Even if All Nippon Airways offers you a voucher for your Vienna - Tokyo flight, you can still claim the 600 euros cash provided by law.

Also note that the distance of 9 154 km perfectly justifies the compensation bracket of 600 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for All Nippon Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tokyo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Vienna airport.
• Airline responsibility: The problem must be attributable to All Nippon Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your All Nippon Airways compensation

Don't be fooled by All Nippon Airways's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

A strike by weather services at Vienna International Airport or European air traffic control is an external cause over which All Nippon Airways has no control.

What are your rights at Vienna airport in case of prolonged wait?

If Vienna International Airport airport becomes your temporary residence because of All Nippon Airways, know that your essential needs must be covered by the carrier.

Your forced stay at Vienna shouldn't cost you a penny more than originally planned for your VIE-NRT trip.

Steps: how to get your 600 € from All Nippon Airways?

It is strongly recommended to keep your All Nippon Airways boarding pass and any communication relating to the delay suffered at Vienna International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight VIE-NRT to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from All Nippon Airways. An expert can reduce this time by half.

A collective action on the All Nippon Airways flight from Vienna can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take All Nippon Airways's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company All Nippon Airways will always prefer to compromise and pay the 600 € rather than incur additional legal costs for a lost cause in court.