Flight compensation All Nippon Airways:
Zurich — Tokyo

How to be compensated by All Nippon Airways on the Zurich (ZRH) - Tokyo (NRT) line

From Zurich airport, your departure with All Nippon Airways to Tokyo didn't go as planned? Passengers have strong rights against carriers.

Directive 261/2004 is clear: for 9 595 km of flight, the company All Nippon Airways is subject to a compensation obligation if the delay exceeds 3 hours or if the flight is cancelled.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight All Nippon Airways Zurich - Tokyo is eligible?

The compensation for flight ZRH-NRT is compensation for lost time and not a simple refund of airport taxes.

The compensation also covers boarding denials (overbooking). If All Nippon Airways sold more seats than planned and you stay on the tarmac at Zurich, the 600 € compensation is automatic.

What are the conditions for All Nippon Airways to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Tokyo.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Zurich airport.
• Airline responsibility: The problem must be attributable to All Nippon Airways (technical problem, sick crew, scheduling...).

The impact of a strike on your All Nippon Airways compensation

Don't be fooled by All Nippon Airways's vague terms: a 'wildcat' or declared strike remains the management responsibility of the company.

Even if 600 € is not payable due to an external strike at Zurich, assistance (meals/hotel) remains mandatory for All Nippon Airways.

What are your rights at Zurich airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Zurich, All Nippon Airways must provide you with free meals and refreshments in reasonable quantity given the delay.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Zurich and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 600 € from All Nippon Airways?

Getting justice against carrier All Nippon Airways requires perseverance. No response or standardized refusals are common tactics.

To maximize your chances of success, use a collection service. These experts know the case law perfectly and will not be intimidated by the legal department of All Nippon Airways.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from All Nippon Airways. An expert can reduce this time by half.

A collective action on the All Nippon Airways flight from Zurich can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take All Nippon Airways's email for granted claiming that the airport was blocked by snow without checking official reports.

If you are certain of your right, you can refer to the Civil Aviation of the country of departure, or better yet, escalate the matter to the lower courts with the help of a specialized partner lawyer.