Flight compensation Austrian Airlines:
Gran Canaria — Vienna

Procedure: Austrian Airlines flight compensation from Gran Canaria to Vienna

No one likes waiting for hours at the airport. If Austrian Airlines did not respect its scheduled times for your Gran Canaria - Vienna flight, the law is on your side.

Fortunately, for this specific route with a distance of 3 544 km, EC Regulation 261/2004 requires Austrian Airlines to pay you financial compensation.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Remember that this law applies whether you are traveling in economy or business class, and regardless of the passenger's nationality.

How to know if the flight Austrian Airlines Gran Canaria - Vienna is eligible?

For an Austrian Airlines flight from Gran Canaria to Vienna, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 600 €.

An unexpected cancellation or a diverted flight from Gran Canaria Airport without an immediate satisfactory solution gives rise to this same indemnity of 600 €.

What are the conditions for Austrian Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Vienna.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Gran Canaria airport.
• Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Austrian Airlines compensation

Not all strikes exempt the company from its obligations. If the delay of your Gran Canaria - Vienna trip is due to an internal strike within Austrian Airlines, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, Austrian Airlines is released from its obligation to pay the legal indemnity of 600 euros, but not from its duty of assistance.

What are your rights at Gran Canaria airport in case of prolonged wait?

In addition to financial compensation, the European regulation guarantees what is called a 'right to care.' If your flight is delayed departing from Gran Canaria Airport, Austrian Airlines must provide you with free meals and refreshments in reasonable quantity given the delay.

Some passengers are unaware that transportation between the hotel and Gran Canaria Airport terminal is also included in the legal package due by Austrian Airlines.

Steps: how to get your 600 € from Austrian Airlines?

The formal notice letter and the collection of evidence of delay at Vienna International Airport airport (boarding pass, certificate) are mandatory steps to face the airline.

Partner LegalTech services have tools to check actual Austrian Airlines flight logs and contradict false weather excuses.

How long does it take to get the 600 € compensation?

Some passengers wait more than 6 months for a response from Austrian Airlines. An expert can reduce this time by half.

By entrusting the recovery of your 600 € to a trusted third party, you save yourself months of waiting and the anxiety of seeing your case closed without follow-up, as reminders are managed by aviation law professionals.

What to do faced with silence or refusal from the airline?

Hitting a wall or getting a 'standard' negative response is unfortunately the lot of many passengers who claim only for the prejudice suffered on the Gran Canaria - Vienna line.

Experts in aviation law have a colossal history of Austrian Airlines convictions, which is a decisive advantage.