Disrupted flight (EC 261/2004)

Flight compensation Austrian Airlines:
Tenerife — Vienna

Planned legal compensation: 600 €

Was your flight between Tenerife South Airport (TFS) and Vienna International Airport (VIE) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Process: compensation for Austrian Airlines flight from Tenerife to Vienna

Flight cancelled on your Austrian Airlines flight Tenerife ✈ Vienna? This happens to thousands every month. Fortunately: compensation is available.

Whether you paid €50 or €500, the compensation remains the same: 600€ per passenger. {The distance|The 3 613 km} matters, not the ticket price. Long-haul flights benefit from the highest tier.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Tenerife South Airport (TFS)
  • Arrival airport: Vienna International Airport (VIE)
  • Flight distance: 3 613 km (~4h31)
  • Applicable compensation: 600 €

Too few passengers exercise their rights (only one in seven on average). Don't allow this compensation slip away: the procedure, although bureaucratic, is guaranteed for all travellers.

How to know if the flight Austrian Airlines Tenerife - Vienna is eligible?

The 3-hour threshold is measured at the moment the aircraft doors are unlocked at Vienna International Airport. If the delay is confirmed and the disruption is not due to extraordinary circumstances, Austrian Airlines owes you 600€.

To recap: three scenarios activate the 600€ payment on Austrian Airlines Tenerife→Vienna: delay ≥3h, cancellation <14 days, or overbooking. Check which applies without delay.

What are the conditions for Austrian Airlines to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at Vienna.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Tenerife airport.
  • Airline responsibility: The problem must be attributable to Austrian Airlines (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Tenerife, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your Austrian Airlines compensation

The CJEU has definitively ruled: staff strikes are not force majeure for carriers. This precedent is authoritative across all 27 EU member states.

Even if the 600€ are not payable due to an external strike at Tenerife, assistance (meals/hotel) stays owed Austrian Airlines. Keep this in mind.

What are your rights at Tenerife airport in case of prolonged wait?

Too many passengers don't know that Austrian Airlines must offer them sustenance and contact means throughout the delay at Tenerife South Airport. It's a legal obligation, not a bonus.

Remember to request a delay certificate from Austrian Airlines staff at Tenerife South Airport. This document is crucial for your claim if you need to prove the delay.

Steps: how to get your 600 € from Austrian Airlines?

The solo claim with Austrian Airlines to obtain 600€ rarely succeeds without a well-documented case. Long-haul routes often involve multiple jurisdictions, complicating the claim.

To boost your odds of winning, engage a specialist firm. These professionals know the case law and won't be intimidated against Austrian Airlines's lawyers.

How long does it take to get the 600 € compensation?

Stay determined despite Austrian Airlines's non-response. It's a calculated strategy to make you abandon. Statistics show that the majority of passengers drop their claim before resolution.

Think about it: without lifting a finger, experts operate to recover your 600€ for the Austrian Airlines Tenerife-Vienna flight. That's the luxury of delegation.

What to do faced with silence or refusal from the airline?

Don't take at face value Austrian Airlines's email claiming that Tenerife's airport was blocked by snow without consulting certified METAR data.

Aviation law experts have a vast record of rulings against Austrian Airlines, which is a powerful lever in proceedings.

Help & Information

Frequently Asked Questions: Flight Tenerife - Vienna

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled Austrian Airlines flight from Tenerife to Vienna?

According to European Regulation EC 261/2004, the distance between TFS and VIE being 3 613 km, the legal fixed compensation is set at 600 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from Austrian Airlines?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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