Flight compensation Brussels Airlines:
Nairobi — Brussels

Claim and compensation for flight Brussels Airlines Nairobi - Brussels

The NBO - BRU route operated by Brussels Airlines experienced a disruption? Whether it was a technical or operational issue, you could claim a flat sum.

European legislation strictly frames passenger rights. For a distance of 6 567 km as is the case here, legal compensation is due if the company is at fault.

Why are you entitled to 600 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

This is not a commercial gesture from Brussels Airlines, but a legal obligation that applies to all flights within the scope of the directive.

How to know if the flight Brussels Airlines Nairobi - Brussels is eligible?

To determine if your trip between Nairobi and Brussels entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Upgrading or downgrading does not change your right to 600 € if the initial incident is qualified under Regulation 261.

What are the conditions for Brussels Airlines to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Brussels.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Nairobi airport.
• Airline responsibility: The problem must be attributable to Brussels Airlines (technical problem, sick crew, scheduling...).

The impact of a strike on your Brussels Airlines compensation

When a social movement disrupts your itinerary to Brussels Airport, the company will often try to clear itself. However, a strike by its own staff is no longer, in the majority of cases, considered an exonerating circumstance.

On the other hand, if it is the air traffic controllers, the baggage handlers at Jomo Kenyatta International Airport airport, or the security staff who are on strike, it is indeed an extraordinary circumstance. In this precise scenario, the 600 € will not be due.

What are your rights at Nairobi airport in case of prolonged wait?

If Jomo Kenyatta International Airport airport becomes your temporary residence because of Brussels Airlines, know that your essential needs must be covered by the carrier.

Even in extraordinary circumstances, this right to assistance at Nairobi remains valid. The hotel is due if Brussels Airlines offsets your flight by one night.

Steps: how to get your 600 € from Brussels Airlines?

It is strongly recommended to keep your Brussels Airlines boarding pass and any communication relating to the delay suffered at Jomo Kenyatta International Airport airport. These documents will be vital for your case.

By entrusting your case regarding flight NBO-BRU to our experts, you benefit from the 'No Win, No Fee' principle.

How long does it take to get the 600 € compensation?

A frequent question concerns processing times. A claim filed directly with Brussels Airlines customer service can take several weeks or even months before getting a response.

The advantage of delegating your claim to a major LegalTech player is that they can speed up this process thanks to automated formal notice systems and the constant threat of legal proceedings.

What to do faced with silence or refusal from the airline?

The first refusal from Brussels Airlines should not discourage you. Very often, passenger services invoke 'weather' by default to test the traveler's determination.

For your 600 €, don't compromise with Brussels Airlines without the opinion of a professional who knows the real value of your prejudice at Nairobi.