Flight compensation CityJet:
Antwerp — London

Claim and compensation for flight CityJet Antwerp - London

If your trip departing from Antwerp International Airport (Deurne) and arriving at London City Airport operated by CityJet was disrupted, you are not alone against the airline.

Given the route between Antwerp and London (308 km), the European scale provides automatic financial protection in case of failure by CityJet.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

The case law of the CJEU has strengthened these rights over the years, transforming Regulation 261/2004 into an effective shield against abuses by carriers like CityJet.

How to know if the flight CityJet Antwerp - London is eligible?

To determine if your trip between Antwerp and London entitles you to compensation, the main criterion is the delay at arrival (and not at departure). It must be more than 3 hours.

Also note that the distance of 308 km perfectly justifies the compensation bracket of 250 €. This amount is net and the airline cannot derogate from it in its own terms and conditions.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at London.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at Antwerp airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

A work stoppage of CityJet crews is considered inherent in the normal activity of the carrier and no longer constitutes a valid excuse to refuse the 250 €.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, CityJet is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Antwerp airport in case of prolonged wait?

During these long hours of waiting in the Antwerp International Airport (Deurne) terminal, know that the airline has a legal obligation to take care of you. This includes catering, but also the possibility of making two telephone calls or sending emails for free.

Even in extraordinary circumstances, this right to assistance at Antwerp remains valid. The hotel is due if CityJet offsets your flight by one night.

Steps: how to get your 250 € from CityJet?

Starting a procedure against CityJet for a flight from Antwerp to London can be complex if you decide to go it alone. Customer service often tends to invoke the weather to clear themselves.

This is where lawyers and specialized services come in. By going through an expert partner, you check your flight instantly and delegate the entire procedure to recover your 250 € without stress.

How long does it take to get the 250 € compensation?

Some passengers wait more than 6 months for a response from CityJet. An expert can reduce this time by half.

Technology today allows real-time tracking of the progress of your request against CityJet on your smartphone.

What to do faced with silence or refusal from the airline?

Don't take CityJet's email for granted claiming that the airport was blocked by snow without checking official reports.

In the last instance, it is the summons to court that often unlocks the payment. The company CityJet will always prefer to compromise and pay the 250 € rather than incur additional legal costs for a lost cause in court.