Disrupted flight (EC 261/2004)

Flight compensation CityJet:
Deauville — London

Planned legal compensation: 250 €

Was your flight between Deauville-Saint-Gatien Airport (DOL) and London City Airport (LCY) delayed or cancelled? European law EC 261/2004 protects you with no upfront costs.

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Procedure: CityJet flight compensation from Deauville to London

Have you experienced a major inconvenience during your trip between Deauville and London with CityJet? A flight delayed by several hours, a last-minute cancellation, or overbooking can ruin your plans.

Thanks to the European CE 261 text, passengers who are victims of these issues on a trip of 238 km have the right to demand flat-rate compensation from the carrier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

Details of your right to compensation

  • Departure airport: Deauville-Saint-Gatien Airport (DOL)
  • Arrival airport: London City Airport (LCY)
  • Flight distance: 238 km (~0h18)
  • Applicable compensation: 250 €

Too few travelers claim their due (less than 15% on average). Don't let this compensation fly away: the procedure, although sometimes administratively heavy on the company side, is an absolute right for the consumer.

How to know if the flight CityJet Deauville - London is eligible?

For an CityJet flight from Deauville to London, punctuality is a performance obligation. A delay of 180 minutes triggers the right to financial compensation of 250 €.

Keeping your travel documents for the CityJet DOL-LCY flight is crucial to prove that you were present at boarding at Deauville.

What are the conditions for CityJet to compensate you?

  • Delay at arrival: You arrived with more than 3 hours delay at London.
  • Cancellation: The airline cancelled the flight less than 14 days before departure.
  • Overbooking: You were denied boarding against your will at Deauville airport.
  • Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

Warning: Extraordinary circumstances (extreme weather preventing takeoff from Deauville, air traffic controllers' strike, political instability) exempt the airline from its obligation to compensate.

The impact of a strike on your CityJet compensation

Not all strikes exempt the company from its obligations. If the delay of your Deauville - London trip is due to an internal strike within CityJet, the European justice recently ruled that this entitles to compensation.

Warning however: if the cancellation is directly attributable to the airport staff or a decision by air navigation, CityJet is released from its obligation to pay the legal indemnity of 250 euros, but not from its duty of assistance.

What are your rights at Deauville airport in case of prolonged wait?

The right to assistance is a crucial provision of the European text. Even before speaking of your 250 €, if the delay stretches at Deauville-Saint-Gatien Airport airport, CityJet is required to distribute vouchers to eat and drink.

If your new flight is not scheduled until the next day, the company must also take care of your hotel night near Deauville-Saint-Gatien Airport and the transfer by taxi or bus between the airport and the place of accommodation.

Steps: how to get your 250 € from CityJet?

The amicable route with CityJet to recover 250 € often fails without a technical and legal file.

Partner LegalTech services have tools to check actual CityJet flight logs and contradict false weather excuses.

How long does it take to get the 250 € compensation?

Patience is often the watchword. Airlines receive thousands of requests weekly and processing your file for the flight from Deauville to London City Airport can drag on if you don't follow up.

A collective action on the CityJet flight from Deauville can also be a way to get your funds faster.

What to do faced with silence or refusal from the airline?

Don't take CityJet's email for granted claiming that the airport was blocked by snow without checking official reports.

Experts in aviation law have a colossal history of CityJet convictions, which is a decisive advantage.

Help & Information

Frequently Asked Questions: Flight Deauville - London

Everything you need to know about your request under European Union law.

What is the exact amount of compensation for a cancelled CityJet flight from Deauville to London?

According to European Regulation EC 261/2004, the distance between DOL and LCY being 238 km, the legal fixed compensation is set at 250 € per passenger, regardless of the initial price of the plane ticket.

How much time do I have to claim my compensation from CityJet?

The legal limitation period depends on the country where the airline or the airport is based or the competent jurisdiction. Generally it varies from 2 to 5 years, but in France, you have up to 5 years to assert your rights.
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