Flight compensation CityJet:
London — Amsterdam

CityJet passengers London-Amsterdam: what to do to file a claim

If your flight from London City Airport to Amsterdam Airport Schiphol flown by CityJet was impacted, the law protects you when dealing with the airline.

Given the distance between London and Amsterdam (335 km), CE 261 mandates a statutory payout in case of fault by CityJet. Short-haul routes are covered from the first tier.

Why are you entitled to 250 €?

The European Regulation EC 261/2004 is very strict regarding air passenger rights. The amount of fixed compensation does not depend on the price of your ticket, but only on the flight distance.

CE 261/2004 is one of the most advanced consumer protection frameworks in the world. All affected travellers would benefit from making use of it.

How to know if the flight CityJet London - Amsterdam is eligible?

Don't confuse ticket refund and legal compensation! Even if CityJet offers you a travel credit for your London → Amsterdam flight, you can also demand the monetary compensation of 250€ provided by law.

A little-known fact: you have up to 5 years to file your claim against CityJet for the London→Amsterdam flight. Don't assume it's impossible to claim if the incident was some time ago.

What are the conditions for CityJet to compensate you?

• Delay at arrival: You arrived with more than 3 hours delay at Amsterdam.
• Cancellation: The airline cancelled the flight less than 14 days before departure.
• Overbooking: You were denied boarding against your will at London airport.
• Airline responsibility: The problem must be attributable to CityJet (technical problem, sick crew, scheduling...).

The impact of a strike on your CityJet compensation

Not all strike{s} exempt the airline from its obligations. If your London - Amsterdam delay was caused by an staff strike at CityJet, the CJEU have confirmed that this entitles you to a payout.

Remember that the burden of proof lies with CityJet. It is up to the airline to prove that the delay of your London→Amsterdam flight was caused by a genuinely extraordinary event.

What are your rights at London airport in case of prolonged wait?

Don't buy your food without first asking coupons from CityJet. If you advance costs, save your invoices diligently.

The complete chain of care comprises: drinks and snacks, full meals proportionate to the wait, calls or emails, and hotel with shuttles if an overnight stay is needed. All of this at the expense of CityJet.

Steps: how to get your 250 € from CityJet?

The journey to claim 250€ from CityJet begins by drafting a registered letter. {Without a response within 6 weeks|If CityJet doesn't reply}, legal escalation becomes necessary.

By delegating your LCY→AMS case to specialist partners, you enjoy the "No Win, No Fee" principle (no cost if unsuccessful).

How long does it take to get the 250 € compensation?

The paradox: the longer CityJet delays paying your 250€, the more the final bill risks growing in penalties. Lawyers exploit this fact to force the airline's hand.

By entrusting the recovery of your 250€ to a trusted partner, you spare yourself months of waiting and the stress of seeing your case ignored, as chasing are handled by legal experts.

What to do faced with silence or refusal from the airline?

Know that CityJet doesn't need to justify its refusal immediately. But when you respond with documentation, the obligation to prove shifts {to the airline|onto CityJet}.

Aviation law experts have a vast record of rulings against CityJet, which is a powerful lever in proceedings.